Customer Service Call Center

HEATHER GIBSON

269-***-**** * heathergibson&**@*****.*** * Decatur, AL 35602

PROFESSIONAL SUMMARY

bringing top-notch skills in oral and written communication, active listening and analytical problem-

solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding

customer desires, ad providing customized solutions to build loyalty.

SKILLS + Customer service + Product Promotion

+ Attention to details + Service Standard Compliance

* project managment + Problem-Solving Ability

+ Communications * Stock Management

+ Empathy + Shipping and Receiving

+ Sales Expertise Understanding

+ Rules and Regulations + Customer Service

+ Business Development and + Promotional Support

Planning + Call Center Operations

+ Retail Management + Project Management Abilities

+ Data analysis + Order Processing

* Goals and Performance * Critical Thinking

+ Product and Service Sales + Managing Multiple Tasks

+ Account Management * Conflict Resolution

+ Retail Sales Customer Service + Conflict Mediation

+ Customer Relations + Policy and Procedure Adherence

+ Order Fulfillment + Calm and Professional Under

+ Report Creation Pressure

‘+ Shipping Procedures + Customer Account Management

Understanding + Prioritization

+ Data Evaluation + Proofreading

+ Customer Consulting

WORK HISTORY

May 2011 - Feb 2023, Department Manager / Village Market

Decatur, MI

+ Developed and implemented useful inventory management strategies

to maximize sales and reduce costs

‘+ Monitoring the daily operations of the depatments, delegating tasks to

staff, supervising the food orders and services,

+ Maintaining adequate stock inventory, and finding ways to minimize

production costs without compromising quality service

EDUCATION

2004 Diploma in General

Kalamazoo, MI Parchment High School

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