Service Representative Customer

SABRINA SMITH

*****************@*****.*** 314-***-**** St Louis, MO 63138

Resilient Assistant Director proactively meets and exceeds tasks within deadline. Resolves issues using hands-on solutions with deep understanding of successful business practices. Known for dynamic leadership and support. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Training and development

Schedule management

Key relationship development

Financial leadership

Issue and conflict resolution

Assistant Director Little S.T.E.M.S Learning Center - Saint Ann, MO 09/2019 - Current Oriented, trained, and directed staff to achieve objectives. Managed schedules by completing work accurately and on time. Mentored new employees on industry practices and business operations. Monitored team compliance with safety and health guidelines. Developed department performance goals and methods for achieving milestones. Preschool Lead Teacher Academy of Greater St. Louis - Saint Ann, MO 08/2015 - 09/2021 Promoted good behaviors by using positive reinforcement methods with children. Incorporated music and art activities to encourage creativity and expression. Distributed quarterly progress assessments and milestone reports to each parent. Increased student academic performance by diversifying teaching techniques. Encouraged teaching staff to continually improve strategies and maximize student learning. Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.

Customer Service Representative Illinois American Water - Alton, IL 01/2017 - 12/2017 De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Upheld strict quality control policies and procedures during customer interactions. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Reviewed customer account information to determine current issues and potential solutions. Lead Teaching Assistant Mrs Cosandra Child Development Center - St. Louis, MO 03/2006 - 02/2012 Supervised children and participated with children in activities. Established positive relationships with students, parents, fellow teachers and school administrators. Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.

Summary

Skills

Experience

Receptionist Village North Retirement Community - St Louis, MO 01/2004 - 11/2008 Answered and directed incoming calls using multi-line telephone system. Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Maintained daily calendars, set appointments with clients and planned daily office events. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Customer Service Representative/Trainer Express Scripts - Earth City, MO 02/2000 - 12/2004 Displayed strong telephone etiquette, effectively handling difficult calls. Handled client inquiries with exceptional professionalism and enthusiasm. Consistently met service team sales targets and call handling quotas consistently. Exceeded team goals and collaborated with staff to implement customer service initiatives. Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations. Columbia College Saint Louis 05/2014

Associate of Applied Science: Accounting And Business Management Florissant Valley Community College St Louis, MO Some College (No Degree)

Education and Training

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