Dental Assistant Experience Specialist
Resume:
Sunshine Hardy
Pekin, IL *****
**********@*******.***
I AM FULLY COVID-19 VACCINATED
Skilled, energetic and empathetic Dental Assistant/Receptionist/Customer Service seeking a position with your office. Offers strong background in EPIC, 4-handed dentistry, effective communication skills and a complete knowledge of dental treatment procedures to increase patients' satisfaction, making the most of a positive and outgoing personality, outstanding communication skills and excellent Receptionist, Customer Service dental care capabilities. I am looking to plant my feet and grow with you.
Authorized to work in the US for any employer
Work Experience
Experience Specialist aka Front Desk & Cultural Ambassador UnityPoint Health - Peoria, IL
September 2022 to January 2023
As an Experience Specialist/Receptionist & Cultural Ambassador, I was the person to greet patients as they walked into our clinics. Primary duties included checking-in patients, high call volume of phone calls (incoming and outgoing) processing co-payments and follow up appointments as needed, scanning appointment notes and prescription information into charts, constant scheduling and rescheduling of multiple doctors' schedules, Cash Drawer/End of Day, cleaning of the break room. As Cultural Ambassador I was in charge of sending and keeping co-workers abreast of company wide events and maintained a positive attitude by sending emails of daily affirmations of inclusivity and positivity, teamwork and decorating the office for holidays and events. TRAINED IN EPIC Dental Assistant/Front Desk Assistant
MCLean County Dental - Bloomington, IL
June 2021 to January 2022
I worked front desk scheduling, taking payments, making calls to patients for appointment reminders, billing for treatments performed.
I also worked as a Dental Assistant. Ordering supplies, standard Dental Assistant duties, worked in lab sterilization and poured dental models to be used to study and to be sent to the lab. Dental Assistant
Secure Dental - East Peoria, IL
April 2021 to June 2021
Lead Dental Assistant
Aspen Dental - East Peoria, IL
April 2020 to March 2021
Responsibilities: • Assist the dentist during a variety of treatment procedures
• Set up and breakdown operatory post treatment
• Take dental radiographs (x-rays)
• Manage infection control - prepare and sterilize instruments and equipment
• Provide patients with instructions for oral care following all dental treatment procedures
• Educate patients on appropriate oral hygiene strategies to maintain oral health
• Perform various office tasks as necessary
• Changing Sometime filters, chair traps
• Running the distiller
• Ordering and keeping office stocked
• Sterilization
• OCD about labeling and organizing everything
Customer Service Associate
HGS Affina - Peoria, IL
October 2019 to April 2020
Working at HGS I worked on the Delta Faucet account Trained in faucet repair and installation
Trained in Shower design
Took orders and provided shipping and tracking information Dental Assisting~Temp Work
Associated Family Dental Care - Peoria, IL
January 2018 to January 2018
61604
Dental Assisting
Peoria Health Department - Peoria, IL
January 2017 to March 2017
61604
Education
Dental Certification in Dental Assisting
Midwest Technical Institute-East Peoria - East Peoria, IL June 2016 to May 2017
High school diploma in Everything
PEKIN Community High School - Pekin, IL
September 1989 to June 1992
Skills
• DENTAL (4 years)
• BI-LINGUAL(studying) (Less than 1 year)
• BUSINESS INTELLIGENCE (Less than 1 year)
• CPR (Less than 1 year)
• Eaglesoft
• Dental Assisting
• Dentrix (Less than 1 year)
• Medical Imaging (3 years)
• Chairside Assisting
• Infection Control Training
• HIPAA
• Medical Scheduling
• Laboratory Experience
• Clerical Experience
• Dental Receptionist
• Customer service
• Microsoft Office
• Cash handling
• Telemarketing
• Windows
• Medical terminology
• Typing
• Microsoft Excel
• Computer skills
• Microsoft Word
• Customer support
• Filing
• Salesforce
• Help desk
• Documentation review
• EPIC program
• Medical receptionist
Certifications and Licenses
Certified Dental Assistant
CPR Certification
AED Certification
X-Ray Certification
Nitrous Oxide Certification
Registered Dental Assistant
BLS Certification
Additional Information
Skills:
I am semi Bi-Lingual in English/Spanish(currently studying), Adept at preparing instruments and making sure they have been sterilized properly, Demonstrated ability to schedule appointments and make follow-up calls, Proven ability to impart knowledge about dental procedures, Thorough understanding of protocols that govern mixing of fillings, Able to set-up dental trays and carry out patients tests such as x-rays, Competent at maintaining supplies and monitoring inventory, Thorough understanding of dental procedures such as applying suction, mixing compounds, rinsing and clearing, and record patients' data, Well versed in providing education to patients on oral health and have assisted in many root canals.
Certifications/Qualifications
• CPR & Blood Borne Pathogens Certified
• OSHA & HIPAA trained
• ADAA Member
• PRP Trained
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