Bath Beyond Forklift Operator

JONATHAN LUKUSA

Address · Phone: 817-***-****

Email Address: ***************@*****.***

Strategic Quality Analyst versed in developing standard operating procedures and training materials to promote adherence to quality standards. Dedicated to identifying operational pain points and implementing actionable improvements to reduce corporate costs and increase consistency of quality.

EXPERIENCE

08/2019 – 02/2023

QA HELP DESK, Walmart fulfillment center

As a customer Service Quality Assurance lead your goal is to maintain a high consistent level of support quality across the team, it is your responsibility that, regardless of the agent approach or the support channel used, customers get similarly excellent treatment.

12/2018 – 07/2019

FORKLIFT OPERATOR, BED BATH BEYOND DISTRIBUTION CENTER

EDUCATION

EXPECTED IN 07/2023

ASSOCIATE OF ARTS, computer science engineering

Tarrant County College Northeast Campus, Hurst, TX

LANGUAGES

. English: Professional . French: Native/Bilingual

. Swahili: Limited

SKILLS

Communicate (verbal and written)

Correction Action Planning

Research

Creative analysis

Materials Inspection

ACCOMPLISHMENTS

. consistently maintained high customer satisfaction ratings

. Promoted from QA-to-QA Lead in less than 12 months

. Created a highly effective new program that significantly impacted efficiency and improved operation

Strong Problem Solver

Defect Tracking and Reporting

Critical thinking

ACTIVITIES

. [Cybersecurity Certificate], [Thinkful a Chegg Service] in progress 2023

Contact this candidate