Call Center Customer Service
Resume:
Amanda Weiss
**** **** **. *** ******, IA. *****
Email: *************@*****.***
Objective
Individual with strong Customer Service, Collection, and Management background seeking advancement, further knowledge, and higher earning potential.
Skills & Abilities
Banking Insurance Sales Positive Outlook
Collections Leadership Team Player Customer Service Management Training of New Hires Communication Mukti- Tasking Trainable
Focused Promoting/Adverting
ADDITIONAL Experience
23 years of excellent customer service
17 years of management experience
10 years of collections experience
20 Inbound/Outbound call center
Knowledge and proficiency with several computer programs
Experience
CCIMM - Des Moines, IA - May 2015 to Dec. 2021
•The direct wholesaling company that completed my training program within 37 days was and still is the top producer. Achieved and surpassed individual and team goals, and won several awards, bonuses, and company vacations. I'm the lead trainer which helps with hiring, firing, and ongoing training, also help with daily meetings, weekly meetings, and inventory. Held many positions from administrative duties to running errands or picking up inventory. This position is strictly on commission.
•I created and implanted incentive programs for everyone to achieve their personal goals.
•We developed and maintained small outbound call center sales and collections specialist teams, which we developed in a very strong customer-based area and oversee training.
•Auditing of P&L over Central Mid-West Region
A+ Lawncare &Landscape Ankeny, IA -July 2021 to November 2021
•Processing and reconciling business accounts.
•Nightly Deposit and rechecking totals for the day
•Calling existing clients for payments and following up on appointments
•Taking payments for Bid and going over contracts
•Auditing previous months
•Answering calls and helping with administrative duties
•Welcoming walk-ins and new hires
Manager Globe loans - Des Moines, IA - February 2010 to April 2015 (Closed)
•Underwriting loans, gathering, and verifying information, hiring and firing, training multiple positions, and doing ongoing advertising for employment and new business. Collecting on past due accounts. Managing 3-4 employees. Also worked as a collector for past installment loans, and filed proper paperwork through the state to start the repos.
•Skipping Tracing
• Obtained life and disability license to sell in the state of Ia.
•Customer service, public relations, management
Collector 2: Wells Fargo Bank - March 2006 to January 2010
•Inbound and outbound calls assist about 100 customers per day with resolving past-due Line of Credit and Installment Loans. The main goal is to prevent Charge and suggest solutions to help customers to restore their credit and continue building good credit. Assist Management with training and daily production.
Recovery Specialist: The CBE Group - January 2001 to April 2006
•Inbound/Outbound call handling 200 per day for several clients. Third-party collections require knowledge and Certification of the FDCPA laws, state and federal laws, and client specifications. Commission based on production, budget, and skip tracing goals. Dialer and Manual dial, call center environment
General Manager: Tavern Restaurants - December 1995 to January 2001
•All aspects of management. Store maintenance, human resources, payroll, booking, product ordering, public relations with the Southside Chamber of Commerce, and catering special events around Des Moines.
Education
Ames High School 1994-1997
DMACC GED 1997
References:
•Brian Banks
•Manager at CCIMM
•Janet Wilson
•CCIM M
•Management
•Patrick Connor
•Tavern Manager
Contact this candidate