Jillian McCroskey

Receptionist

Middleburg, FL **068

advm7a@r.postjobfree.com

+1-904-***-****

Being a team player is a top priority to help make the office run smoother. Learning to cross train to advance in a position.

Fast learning and a very fast pace.

25 years of medical background.

Running’s fax machine, scanning, dropping EOBs as well as very knowledgeable in many departments and programs. Nine years experience with Medicaid Processing for pending cases. Authorized to work in the US for any employer

Work Experience

Collections Agent

FIS - Jacksonville, FL

September 2022 to October 2022

Complete payment recovery service

Mini Miranda time

In general call handling

Programs maneuver, with SharePoint, access, notation on account and action code each notation FDCPA

Able to assist abusive callers

UDAAP, and section 5 of the act of FTC, pro habilitate act or practices, misleading monthly fee service. An institution offered proud up that condones a monthly fee, likely to mislead, reasonable, consumer representative, ternal representation, deceptive, unfair causes, or is likely to cause substantial injury to consumers. Consumer not reasonably able to avoid the injury and the injury is not outweighed by any benefits.

Debt Collection, during your initial communication with a consumer about a debt and third-party seven day period begins on the date. You have the conversation with the person about a particular debt. Clearly indicate the purpose of the cause, when collecting debt, create detailed policies, and monitor system to prevent UDAAP. Effective Lee respond to all consumer calls and procedures uniformly. Taking a pay via the IVR, money gram with transaction number, document what a person stated overpayments, payment strategies, DDA, charge off, IPK, return CK. Collections Representative

Parallon - Orange Park, FL

September 2021 to July 2022

• Avmed spreadsheet worked 0830 until Completed.

• Auto Dial to payers. Resolve or escalate a claim. Send UB IB CASE STATUS if available.

• Availity, validate if patients are eligible or not eligible. Medicaid Medicare BCBS FED SC NC OOS SOF web ex emails productivity

• Sending info to med Recs to payer uploading fax back into pt charts.

• Auto claims

• Block calls: claim status for Cigna, inmates, sheriffs department, and psych. Receptionist

Park Medical Center - Orange Park, FL

July 2020 to December 2020

• Place call to medicare for pending claims

• Assist with answering incoming calls

• Check in, collect company's and on past due balances.

• Pull EOBs

• Check fax ques, separate and disbursed to provider's.

• Provider's schedule completed by end of shift for the following day.

• Verify insurance

• Experience with EMR

• WRS, KAREO, AVAILITY, HUMANA TRICARE, TRIZETTO

• Complete tasks given by end of shift.

• Help drop claims that have not been processed.

• Update demographics

• Help answer incoming calls

• Check temperatures and make sure the patients are adhering to the office policy.

• Monthly calendar for kitchen duty

• Disburse mail, apply payments to pts account, as well as scan EOBs to billing. Financial Specialist

UF Shands family medical group - Stake, Florida

May 2018 to July 2020

Check in and check out

Verify all insurances

Availity, FLMMIS, Link, experiences.

Patient Account Specialist

Shands Starke Regional Medical Center - Starke, FL December 2017 to April 2018

Patient check in with rotation, for adults and pediatric Verify insurance, via Availity, Flmmis, or other programs Assist with referrals

Collect copayments and past due balances

Experience with Athena and pulse

Lab registration, passing CPT codes through passport. HEDIS Measures, Gap closures, Med Adhere, for multiple insurance companies. Obtain ID and insurance cards for proper billing for DOS, clarification on hedis, I worked out of each program Sunshine program blue Cross blue shield which is through availity Humana all that was assigned to me.

Scan pt records in Athena with correct barcoding

Update and verify all Demographics when speaking to patients Assist providers with ROI /HPI for pt charts.

CNA - Certified Nursing Assistant/ AP Receptionist Signature HealthCARE LLC - Orange Park, FL

May 2013 to September 2016

AP/Receptionist, Admission Assistant

Signature Health Care of OP - Orange Park, FL - May 2013 to September 2016 Responsibilities

Assist residents with ADL, obtained vital signs. Assist with wound care and other patient care needs, such as feeding, mouth care, hydration, showers, B&B, incontinent care, weights, and AROM. Accomplishments

I have built a compassionate, caring relationship with residents. Ensure them of their safety and meeting their needs.

Skills Used

Communication, compassion, integrity

Accounts payable, Receptionist

Billing and coding invoices for facility

Pcard tracking of facility usage

Manage patient trust account

Good customer service, directing calls to appropriate stakeholders. Expense tracking

Admissions Assistant

Greeted new admissions into the facility making sure needs and wants are met for new admissions. Prepping new admissions chart as well as financial folders Verifying insurance for authorization

Experience with ECIN as well as Currant

Good customer service with case management

Education

High school diploma in Medical Billing & Coding CPT HCPCS Fortis College-Orange Park - Florida

November 2020 to Present

High school or equivalent

Clay High' - Green Cove Springs, FL

August 1996 to June 2000

Skills

• Hospital (2 years)

• Opening (4 years)

• Customer Service (10+ years)

• Front Desk (9 years)

• Greet (10+ years)

• Athenahealth (3 years)

• HEDIS (Less than 1 year)

• Data Collection

• EMR Systems (5 years)

• Insurance Verification

• Epic

• EMR Systems

• Medical Records

• Anatomy Knowledge

• Case Management (3 years)

• HIPAA

• English

• Medical Office Experience

• Medical Terminology

• Time management

• Documentation review

• Administrative experience

• Microsoft Office

• Vital Signs

• Phone Etiquette

• Data entry

• Cash handling

• Windows

• Adobe Acrobat

• Microsoft Outlook

• Patient service

• Typing

• Social work

• Medical receptionist

• Microsoft Excel

• Medical coding

• Microsoft Word

• Discharge planning

• Computer Skills

• Triage

• Medical Scheduling

• Healthcare management

• Nursing

• Managed Care

• Accounting

• Copywriting

• Communication skills

• Office experience

• Research

• Analysis skills

• Organizational skills

• Multi-line phone systems

Certifications and Licenses

CPR Certification

November 2020

BLS

FIRST AID

Assessments

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity Full results: Highly Proficient

Basic Spreadsheets with Microsoft Excel — Completed February 2019

Measures a candidate's knowledge of basic Microsoft Excel techniques, including sorting, formatting, and filtering of columns or rows.

Full results: Completed

Administrator — Proficient

October 2020

Personality and problem-solving skills

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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