Customer Service Sales Manager

Laura Bruce

******************@*****.***

*** ****** ***** ***** *****, CA 95376

Cell: 925-***-****

Looking to expand my knowledge and utilize my skills to be a part of a growing company.

Experience

Powermatic Associates – Automation Solutions Value Add Distributor

2022-Current

Customer Experience Manager

Coach, train and mentor Inside Sales and Customer Service team members made of over15 team people over two locations. Teach job efficiencies, goals, expectations and best practices. Develop and implement processes and Key Process Indicators (KPIs). Incentivize new customer conversion and growth of sales. Proven to grow sales 15%-25% QOQ for past 2 quarters. Create and implement teambuilding events to encourage a team environment.

Powermatic Associates

2020-2022

Supply Chain/Inventory Manager

Monitor and improve vendor relations, quality and logistics. Strategize with executive level decision makers to improve processes and efficiency gains to become better partners. Traveled to factories. Manage, coach train and mentor purchasing and expediting team. Review and monitor inventory levels from a higher level. Create and implement processes to increase turns and ROI using ERP system.

Powermatic Associates

2005-2020

Inside Sales Manager

Developed a team of 8 Inside Salespeople. Grew from 12M to 60M. Created teambuilding exercises. Implemented a one on one program to empower employees by dedicating time with their manager to go over goals, workload, upcoming training opportunities, ideas on improvements, etc. Created and implemented documented trainings for both product and personal growth. Created a buddy system which was proven to be successful by growth in sales and customer satisfaction. Suggested and pitched partnering with a webstore designer to create and implement an online shop, creating an online platform for customers who prefer to conduct business online. A member of Association of High Tech Distributors (AHTD) since 2015 and a member of the Promotions Committee since 2016.

Education

SkillPath-The Complete Course on How to Supervise People

SkillPath-Coaching&Teambuilding Skills

SkillPath-The Supervisor’s Role as Trainer & Coach

SkillPath-Leadership&Management for Women

SkillPath-Advanced Training for Microsoft Excel

Skills

Creativity

Leadership

Organization

Problem solving

Teamwork

Contact this candidate