Customer Support Executive Assistant
Resume:
Mercedes Garcia
North Las Vegas, NV *****
************@*****.***
Professional Summary
Methodical Quality Assurance Auditor successful at standardizing compliance review and correction across all business areas. Efficient and accurate team player with demonstrated success in working in manufacturing and fast paced environments over 20-year career.
Skills
Calm and Professional Under Pressure
Efficient and Detail-Oriented
Spanish Interpreting
Quality Standards Adherence
Work History
November 2021 - Current
PLI North Las Vegas, Nevada
Quality Control Auditor
Identified issues of non-compliance and elevated reports to senior personnel.
Reviewed work instructions and production strategies to verify compliance with established standards.
Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
Communicated with production team members about quality issues.
Performed visual inspections and non-destructive tests where appropriate.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
December 2012 - April 2019
Scientific Games Las Vegas, NV
Line Lead
Assisted in training new employees and implementing procedural changes.
Monitored product quality to achieve superior quality reputation.
Collaborated with manager on performance-related issues and employee performance reviews.
Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages and maximize productivity.
Provided and promoted solutions to eliminate reoccurring problems.
Inspected finished products for quality and adherence to customer specifications.
Examined incoming materials and compared to documentation for accuracy and quality.
Oversaw logistics and inventory management for storeroom.
February 2008 - October 2010
American Tooth Industries Oxnard, CA
Export Documentation Executive Assistant
Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
Supported development of standardized documents and templates.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers.
Responded to customer requests for products, services and company information.
Recommended products to customers, thoroughly explaining details.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Delivered superior customer service to retain existing customers and attract future customers.
Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Built client list and strengthened customer relationships through consistent communication via phone and internet.
Prepared invoices, reports, financial statements and other documents using [Software] and [Software].
Executed record filing system to improve document organization and management.
Education
Oxnard Adult School Oxnard, CA
Office Management Computerized Office
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