Experienced manager customer service A plus. 25 yrs working

Professional Summary

Skills

Work History

PAMELA REICHMAN

Queens, NY 11414 646-***-**** ****************@*****.*** Dedicated server or management that is well-versed in food and beverage operations as well as guest services. Experienced in managing a restaurant back of house and front of house. Successful at building relationships with customers. Looking forward to be a team player. Customer Service

Teamwork/Collaboration

Safety Training

Restaurant Industry Knowledge

MICROS POS Systems Knowledge

Office Manager 01/2016 to 03/2020

Easily Done Construction LLC. – Queens, NY

Handled incoming mail, bills, invoices and completed appropriate actions Maintained appropriate filing of personal and professional documentation Executed basic banking and bookkeeping tasks

Answered phones and handled schedules

Completed bi-weekly payroll for 4 employees

Server/ Hostess/ Cashier 12/2012 to 03/2020

Atlantic Diner – Richmond Hill, NY

Assisted cashiers with processing customer payments and documenting orders Collected credit card, cash and gift certificate payments and dispensed change for cash transactions

Ensured exceptional guest experiences through attentive service Prepared beverages and filled food orders for customers Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers Server 01/2006 to 12/2011

Flagship Diner – Briarwood, NY

Ensured exceptional guest experiences through attentive service Prepared beverages and filled food orders for customers Supervised restocking of salad bar and buffet for lunch and dinner service Education

Operations Manager 01/1999 to 12/2005

Blask Telephone Enterprises Inc. – Queens, NY

Answered calls from automatic routing system and took basic information from callers Relayed latest information to first responders via electronic means, telephone calls and radio responses

Handled over 100 calls per hour to address customer inquiries and concerns Diploma 06/1997

John Adams High School - Ozone Park, NY