Monica Mitchell

Benton, LA *****

advm47@r.postjobfree.com

318-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Teleperformance - Shreveport, LA

May 2006 to April 2009

Answered inbound calls for Sprint Cellphone Company and resolved issues concerning the Black Berry phone and most other smart phone issues. You had to do well at multi-tasking, and paying attention to details. I did heavy data entry, was a team player and work well in a fast paced environment. Vault Teller

Am South Bank - Shreveport, LA

July 1997 to May 2001

Maintained the vault for myself and all the bank tellers in the branch. I provided excellent customer service whether inside the branch or over the phone to customers. I had to keep both the vault and my teller drawer balanced at all times, place orders to either buy or sell money to main vault to keep allowed amount within limits of our branch. Operating a multi line phone system, using a copy machine, fax machine, and automatic money counter are a few of the many tasks I did there. Education

30 hrs completed in Nursing

LSUS - Shreveport, LA

August 1992 to May 1994

High school or equivalent in General studies

C.E. Byrd High School - Shreveport, LA

August 1987 to May 1992

Skills

• CSR

• Call Center

• Customer Service

• Customer Care

• Customer Support

• Multi-line Phone Systems

• Medical Records

Certifications and Licenses

Medical Assistant

August 1996 to August 1998

I would need to get a new one issued now. That one is expired.

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