Service Representative Customer
Resume:
Cassandra D. Jackson
******@*******.***
Summary
Customer service professional with over 16 years of experience in sales, technical support and fraud investigation. Knowledgeable and efficient in resolving customer issues and complaints while maintaining a positive disposition and delivering exceptional customer service.
Career Experience
Customer Service
● Solved complex customer service concerns and answered technical questions in a high-volume call center environment via phone, email and social media in a timely and efficient manner.
● Conferred with sales teams and team leaders to cultivate customer loyalty and improve sales.
Technical Support
● Performed troubleshooting techniques and talked customers through actions to identify and resolve problems.
● Documented, tracked and monitored issues to ensure timely resolution.
● Managed call flow and provided procedural documentation. Fraud Coordinator
● Made outbound calls and responded to inbound calls in order to gather pertinent information to investigate accounts.
● Resolved queued transactions within the service level agreements to reduce potential revenue losses.
Employment History
Cassandra’s Best, Lawrenceville, GA - Business Owner JANUARY 2014 - PRESENT
Verizon Wireless, Alpharetta, GA - Customer Service Representative JULY 1996 - MAY 2013
Education
Alabama A&M University, Normal, AL - B.S. in Business Management
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