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Onsite Customer Administrator Associate

Location:
Conroe, TX
Posted:
February 28, 2023

Contact this candidate

Resume:

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PROFILE

Experiences as Analyzed and

Designed the System Infrastructure,

Support and Maintenance on

System and Network Engineer with

over 10 years of working, Monitoring

and troubleshooting system on-

premises and cloud solution system

in environment, working in a fast-

paced, multicultural

CONTACT

PHONE:

661-***-****

EMAIL:

advlzn@r.postjobfree.com

17015 Sweet Bay Ct. Conroe TX

77385

ADDITIONAL SKILLS

- Windows Server 2009-2016

- Microsoft Exchange, Office365

- Active Directory, Group Policy,

File Sharing and Print Server, and

Windows Cluster, DHCP, DNS, VPN,

RDP/RDS,

- Windows WSUS, SCCM

- Windows Power Shell, Scripting

- Microsoft SQL Server, WSUS,

SCCM, SharePoint

- Azure Server, Hyper-V

- Microsoft Deployment toolkit and

assessment Tool

- VMware ESXi, vSphere 6.0, 6.5, 7,

and VM Horizon 7, 8.4

- Veeam Backup & Replication 11

- Windows 7,10, 11

- Mac iOS and Android and Phone

Devices

- Unix, Linux, Red Hat Knowledge:

Installation and Configuration

troubleshooting

- SAN Storage Knowledge

configuration

- Networking Knowledge: Network

Architecture, Routing, Switching,

Firewall, WLAN, FTP, SFTP, VNP

Fortinet

EDUCATION

CALIFORNIA UNIVERSITY OF BUSINESS AND TECHNOLOGY

Ph D. of Business Admin (2016-2018)

RANGSIT UNIVERSITY (THAILAND)

Master of Science of Information Technology (2005-2009) KASEM BUNDIT UNIVERSITY (THAILAND)

Bachelor of Computer Sciences and Technology (1996-1999) WORK EXPERIENCE

VPLS (EVOCATIVE) - SYSTEM ENGINEER TIER III

Feb 2022 – October 2022

- Manage professional service resource to ensure that all information workers server can fulfill all infrastructure maintenance, application implementations and support service for HACLA (Housing Authority of the city of Los Angeles)

- Manage technical resource to handle technical support request such as troubleshooting for AD, DNS, DHCP, Microsoft Exchange 2010, 2016, Microsoft Office 365, Azure Server, Hyper-V, Backup services, Solar wind, McAfee Antivirus, DUO Authentication System. Ivanti Patch Management

- Manage User and Application on Microsoft Azure, Permission and Authentication.

- Manage and Migration Microsoft Exchange Server on- premises 2010, 2016 to Microsoft Office 365. Troubleshooting a mailbox, permission, delegation, and authentication.

- Create SMTP mail services for application to send and received an email, allowed and blocked an email, spam mail or domain name for email filtering

- Manage technical resource to handle technical support, Troubleshooting and responding on VMware vSphere, Horizon Console for VDI Desktop configuration and update the version on environment, Mange VDI Pool create and update new VDI, VM ware and Horizon Management Tools

- Install New VMware and Update Version on VMware from 7 to 8, Migration VMware VDI to Hyper -V and Moving VM to the New environment system, monitoring on VMware VDI system and add/delete VD pool

- Manage and Monitoring on VCenter for all Server and VDI Pools

- Install and Configuration Windows Server, Hyper-V

- Install and Configuration new server for Veeam Backup and Replication 11 to backup VM Machine and Hyper-V, create the backup Job, restore file and create a report.

- Install and Configuration new server for SolarWinds monitoring tools and created a report for SolarWinds Software monitoring and update version activate new license

CHAIWAT WORAWONG

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- HP Server and HP Switches

- Cisco Switches

- Application Symantec Backup,

Symantec Antivirus, McAfee Anti-

Virus Endpoint ePO, Trellix Mvision,

Adobe Acrobat, SolarWinds, Duo

Authentication, AppRiver Spam

Filter,

- Ivanti Security Control, Ivanti

Patch Management

- Global Escape FTP, Zen Desk

CERTIFICATIONS AND

TRAINING

MCP Microsoft Server 2008

Certificated

Microsoft Certified Professional

CCNA

HP ProLiant Certificated

Microsoft Training Classes:

- AZ-104: Prerequisites for Azure

Administrators

- AZ-104: Manage Identities and

governance in Azure

- AZ-900: Microsoft Azure

Fundamentals

- Windows Server Hyper-V and

Virtualization

- Implement Windows Server

hybrid cloud infrastructure

- Manage virtualization and

containers in a hybrid

environment

- Deploy and manage identity

infrastructure

- Deploy and configure Windows

Server IaaS

- Implement Windows Server IaaS

VM Identity

- Configure storage and file

services

- Implement Windows Server IaaS

VM Security

- Implement an operate an on-

premises and hybrid networking

infrastructure

- Deploy and manage identity

infrastructure

- Manage Windows Servers and

workloads in a hybrid

environment

- Windows Server file server and

storage management

- Microsoft Azure Virtual AI

Fundamentals

- Manage, and Migration McAfee ePO on-prem to cloud Trellix McAfee, Deploy an agent for Server and Workstation and monitoring and update agent

- Manage and configuration SFTP server and handle the technical support on FTP services

- Manage technical resource to handle technical support for Application Server, Red Hat, CentOS, Linux, Unix

- Assessment Infrastructure and Help Project manager to estimate the possibility of IT Solution include plan timeline and help deliver the project and Prepare project plans and schedule based on the scope of work

- Effectively co-coordinate in subcontractor and outsourcing team which relating with system infrastructure and system developer.

- Remote Working for patching and updating the system

- Oversee Daily operation and uptime of 30 physical HP Server, NIMBLE SAM storage, and 100+ Microsoft and other OS Virtual Server production datacenter

- Desktop Troubleshooting

- Support Ticket System (ServicePRO System)

AAP3 - SYSTEM ENGINEER

Dec 2019 -Feb 2022

- Outsource System Engineer for AAP3 company by project

- Installation and Configuration Switches, Router, and Fire wall

- Configuration Network Switch

- Communication with team and customer

- Coordinate Installation of new equipment

WAWIO - SR. IT SPECIALIST

May 2018 – Apr 2019

- Implementation for new system and equipment with POS System

- Install and configure a system for customer with POS system and processing

- Install network LAN, WLAN, Wire Network Solution

- Install and configure printer network for POS system

- Supporting customer remote and on call

- On-site service for customer

PLATINUM MICRO CO., LTD – SYSTEM ADMIN

Feb 2016 – Jun 2017

- Manage professional service resource to ensure that all information workers server can fulfill all infrastructure maintenance, application implementations and support service for company.

- Manage technical resource to handle technical support request such as troubleshooting for AD, DNS, DHCP

- Mange Microsoft Exchange 2008, Installation and

Configuration to new Server

- Mange Firewall, E-mail service (Google), Email Filter Spam

- Assessment Infrastructure and Help Project manager to estimate the possibility of IT Solution include plan timeline and help deliver the project and Prepare project plans and schedule based on the scope of work

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- Microsoft Azure Virtual

Implementing Hybrid

Infrastructure

Pending Certificate

- AZ-900 Microsoft Azure

Fundamentals

- AZ-104 Microsoft Azure

Administrator Associate

- AZ-500 Microsoft Azure Security

Engineer Associate

- AZ-600 Microsoft Configuring

and Operating a Hybrid Cloud

- AI-900 Microsoft Azure AI

Fundamentals

- SYO-601CompTIA Security+

LANGUAGES

- English

- Thai

HOBBIES

- Learning about new

technologies,

- Reading, Watching

- Sporting, Hiking, Camping

- Effectively co-coordinate in subcontractor and outsourcing team which relating with system infrastructure and system developer.

- Installing, and maintaining company's software and hardware

- Support Case by Case to onsite Customer

OSOTSPA CO., LTD – SR. SYSTEM ENGINEER

Jun 2009 – Dec 2009

- Manage professional service resource to ensure that all information workers server can fulfill all infrastructure maintenance, application implementations and support service for company.

- Install and Configuration Windows Server, Hyper-V

- Install and Configuration Veeam Backup and Replication 11 to backup VM Machine and Hyper-V

- Install ESXi Server for VMware and Configuration, create VM Machine, Monitor and manage system.

- Configuration SAN Storage Nimble, and Configuration HPE Switch

- Install and configuration Cluster and Failover,

- Manage technical resource to handle technical support request such as troubleshooting for AD, DNS, DHCP, Microsoft Exchange 2003, Microsoft ISA 2004, Trend Micro Server Protect, IRON Port, Trend Micro Office Scan, Symantec Backup Exec, Symantec SSIP, Blue Coat Firewall, Etc.

- Manage technical resource to handle technical support for Microsoft WSUS, SCCM, SharePoint

- Manage professional service resource to implement Report, Log and Problem All Server.

- Manage professional service resource to implement Reinstall Windows Server All infrastructure

- Assessment Infrastructure and Help Project manager to estimate the possibility of IT Solution include plan timeline and help deliver the project and Prepare project plans and schedule based on the scope of work

- Implementing, installing, and maintaining company's software and hardware in both internal and external office.

- Effectively co-coordinate in subcontractor and outsourcing team which relating with system infrastructure and system developer.

- Assist in formalizing security policies and resource classification schemes; maintain and publish all information security standards, procedures, and guidelines, including monitoring and reviewing compliance procedures

HEWLETT PACKARD OF THAILAND CO., LTD – Sr. SYSTEM ENGINEER Feb 2008 – Jun 2009

- Manage professional service resource to ensure that all information workers server can fulfill all infrastructure maintenance, application implementations and support service to customers.

- Manage technical resource to handle technical support request such as troubleshooting for AD, DNS, DHCP

- Manage and Monitor Server Domain, Microsoft Exchange 2003, Microsoft ISA 2006, Lotus Note Connector Service, Critix Server, Trend Micro Server Protect

- Manage professional service resource to implement Report, Log and Problem All Server.

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- Manage professional service resource to implement Reinstall Windows Server All infrastructure

- Manage technical resource to handle technical support request such as troubleshooting for HPSIM Management, HP Insight Management Agent

- Support Case by Case to onsite Customer for Windows Server Base and Microsoft Application

- Install and Configuration on Windows Server 2003, SQL Server 2005 Cluster

- Install and Configuration Windows Server, Hyper-V

- Install and Configuration Veeam Backup and Replication 11 to backup VM Machine and Hyper-V

- Install and configuration Cluster and Failover

- Implement Solutions Migration Profiles User and Deploy Client on Windows XP Professional Site Reference:

- True visions: Outsources Onsite All Support HP Server and Windows Server, ISA server 2004, Exchange Server 2003

- Delta: Support Windows Server Base and Microsoft Application

- Crown Property Bureau: Implement all infrastructure Domain

(AD), Exchange Server 2007, ISA Server2006, Trend Micro IMSS and IWSS, SQL Server, Symantec Backup Exec

- AIS: Implement to POC Exchange 2007, Windows Server 2003 and SQL Server 2005 Clustering

DYNAMIC BUSINESS SOLUTION LTD – Sr. SYSTEM ENGINEER Aug 2006 – Jan 2008

- Manage professional service resource to ensure that all information workers server can fulfill all infrastructure maintenance, application implementations and support service to customers.

- Manage professional service resource to implement ERP, CRM and Workflow project for customers.

- Project planning and resource management for infrastructure and business solution projects.

- Responsible in database management and performance tuning for enterprise client's databases.

- Manage technical resource to handle technical support request such as troubleshooting for outstanding support issue such as database problems and technical support for ERP, CRM and FMIS application.

- Manage CA Application and Report Management for

Banking (Unicenter Service Desk, and Unicenter Argis Portfolio Asset Management) Site Reference:

- BOT (Bank of Thailand): Manage CA Application and Report Management

- TMB (Thai bank based in Bangkok): Manage CA Application and Report Management

- Thai Oil: MA Windows Server Base, Isa Server

- ASP (All Season): Maintenances Windows Server Base, MS-ISA Server, MS-Exchange Server, SMTP Gateway (Symantec SMTP) Onsite and Remote Control

- Silapakorn University (Major Pharmacy): Implement New ISA Server, Integrate New AD, Radius Server and Microsoft Exchange Server and Maintenances Support Onsite

RS PUBLIC CO., LTD – NETWORK AND SYSTEM ENGINEER

Jun 2003 – Aug 2006

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- Maintenance all the Windows 2000 Server and Windows Server 2003 for running daily used by the development team.

- Maintenance all the Database Servers Microsoft SQL Server 7/2000 for running daily used by the development team.

- Formulate a plan for system configuration.

- Organize and control an operation of hardware and software for a project

- Allocate and control resources of hardware, software and network connection across the project.

- Support an enhancement of configuration.

- Formulate and prepare a configuration and operational standard.

- Prepare backup and recovery strategies.

- Assure of system reliance and integrity.

- Ensure of a completion and a correction of hardware and software installation. Prepare a documentary of all technical configurations. Supervise a daily operation of an application.

- Provide knowledge and know-how of operation an

application to user. Assist a project team during

implementation.

- Facilitate users/staff/faculty members in all aspects related to an application operation. Write an ad-hoc program

supporting and enhancing a work of functional units.

- Maintenance all the Network Infrastructure for running daily used by the development team.

- Maintenance all the Network Link Company and implements Network Solution in Company

VERASU LTD – IT SUPPORT

Aug 2002 – Apr 2003

- Maintenance and Monitoring environment for Company with running daily

- Configuration and Installation for Microsoft Windows 2000 Server, Active Directory, Policy and File Sharing

- Maintenance and Monitor Microsoft Exchange Server 5.5, Microsoft SQL Server

- Organized and control an operation of hardware and software for Company

- Allocated and control resources of hardware, network

- Prepare backup and recovery strategies, ensure of a completion of environments, prepare a document of all technology configurations

- Provide knowledge of operation an application to user and supporting user to solve a problem

- Facilitate user member in all aspects related to an application operation

D – COMPUTER CO., LTD – QUALITY ADMIN

Mac 2001– Aug 2002

- Assemble a hardware computer, Mainboard, CUP, Hard disk, RAM for RMA

- Supporting product ASUS, Seagate, with Vendor

- Troubleshooting problem, Installation and Configure a hardware

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Contact this candidate