Service Representative Data Entry

ERICA WETCH

**** * **** 405-***-**** **.******.******.**@******.***

OBJECTIVE

I seek a challenging position with a reputable company in which I can apply my experience with the goal of exceeding all expectations. I am a well-rounded individual who is talented, dedicated, self-motivated and trustworthy. The increasing responsibilities I have earned in various industries for over the years has made me a well-rounded individual.

SKILLS & ABILITIES

Typing 35 wpm, customer service representative, with outside sales, face to face & online, Computer skills, word, Microsoft programs, can manage in Excel, Cashier Skills, Phone etiquette, Office skills, Filing.

EXPERIENCE

May 2020-March 2022

Case Investigator, Oklahoma State Department of Health

·Had to abide HIPAA laws, communicating with clients that were positive for COVID, completing minor health surveys regarding COVID, inquiring about Co-morbidities, data entry, keeping patients’ confidentiality, outbound & inbound calls.

June 2015-August 2019

Customer Service/Sales Representative, Xerox/US cellular

·Inbound & outbound sales and customer service calls, exceeded all sales goals and was top sales representative for region, promoted to order processing II, specifically inbound calls from in store agents setting up multiple lines and ordering phones, creating and completing business accounts, and keeping customer confidentiality.

EDUCATION

2010-2012

High School Diploma, Oklahoma City/ Bethany, Putnam City Academy

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