SETH GILLIGAN

Seattle, WA ***** 206-***-**** advlxu@r.postjobfree.com

Program/Product Management Professional

Performance-driven and certified Six Sigma Blackbelt Process Improvement Ecommerce/Technology leader with 20+ years of experience in systems development, product management, and Supply Chain CORE PROFICIENCIES

Six Sigma Process Improvement Lean Manufacturing Statistical Analysis Product Management Strategic Planning & Execution New Product Launches Cross-Functional Collaboration Procurement, Vendor & Supply Chain Management S&OP Planning B2C Business WMS & Distribution Systems Agile Software Development Business Development & Growth

Staff Development Communication Team Leadership PROFESSIONAL EXPERIENCE

Treez.io, Seattle, WA Feb 2022 to Sept 2022

Head of Product - Supply Chain

Led the company's Supply Chain Strategy around increasing customer value and market expansion. Responsible for product management and agile development/scrum implementation for multiple Treez teams. Partnered with Treez customers to develop and implement Supply Chain improvements for their business. Selected Accomplishments:

Led Treez agile development, implementation, and industry adoption of an API based solution using a universal QR Code to automate manual processes.

Collaborated with internal teams and customers to create Treez Multi-State Organization (MSO) code refactoring strategy and product backlog for Treez Supply Chain teams

Monetized Treez Supply Chain product offering through external partner integrations and developed a paid sponsored ad program for reordering recommended products

FABRIC INC., Seattle, WA 2021 to 2022

Six Sigma Blackbelt Consultant

Provided consulting services to a client on six sigma process improvement and implemented a streamlined agency partner onboarding program to achieve Fabric’s sales goals. Selected Accomplishments:

Liaised with the client on restructuring the engineering department, including implementing an automated onboarding process for a newly built engineering organization.

Supported Fabric’s agency partner onboarding initiative and roadmap including deploying a Developer Portal for partners, restructuring APIs to OpenAPI3.0, developing a Partner Onboarding Dashboard, and automating partner systems access. 4FRONT VENTURES, Seattle, WA 2019 to 2021

VP of Supply Chain

Administered all of the company’s supply chain operations which was a $120M annual revenue cannabis business. Facilitated strategic sourcing by cultivating and maintaining mutually beneficial relationships with vendors. Selected Accomplishments:

Reduced supply chain expenses for CBD and cannabis packaging by $2.7M after implementing procurement efficiencies and adding new suppliers.

Implemented a Warehouse Management System (WMS), Demand Planning and Forecasting System, and ERP system, streamlining facilities’ inventory management processes and replacing manual inventory tracking.

Partnered with software cannabis companies to execute product management initiatives for systems upgrades.

Established the company’s S&OP/CPFR planning network model and supervised the team performing all S&OP tasks. SETH GILLIGAN Page 2

Improved inventory management and streamlined procurement operations after centralizing cannabis packaging, equipment, and raw materials.

Utilized Power BI Datasets after introducing a Data Warehouse and SQL Server reporting database for the company’s principal supply chain and operations metrics and dashboards. AMBERSTART, Seattle, WA 2018 to Present

Director/Six Sigma Blackbelt Consultant

Established a Operational Efficiency/Ecommerce consulting company for helping companies manage process improvements and manage Amazon Marketplaces for clients, new businesses, and website integration. Selected Accomplishments:

Regularly consulted on business process improvement and Lean Six Sigma Blackbelt projects.

Successfully grew the company which resulted in expansion to supply chains and procurement for sourcing partners in Asia.

NORDSTROM, Seattle, WA 2017 to 2018

Fulfillment Execution Sr. Program Manager

Created and promoted the adoption of a Fulfillment Execution's Strategic Roadmap to the company’s senior leadership. Selected Accomplishments:

Cut fulfillment costs by 23%, offering customers more buy online pickup in-store options, and increased speed of delivery and transparency by upgrading the store fulfillment technology.

Successfully increased inventory accuracy, visibility, and system reliability using AWS Kinesis after overseeing the execution of an Inventory Integrity Event and Service Initiative that modernized the existing inventory platform.

Enabled the availability of accurate product data for online and mobile customers by implementing a real-time inventory reconciliation program.

YI TECHNOLOGY, Seattle, WA 2016 to 2018

Director of Operations

Directed the company’s North America eCommerce operations, including heading the execution of business development initiatives. Administered Amazon retail relationship and seller's platform. Diligently managed the US and China teams accountable for eCommerce operations, supply chain, digital marketing, and sales. Selected Accomplishments:

Achieved a 600% YoY increase in sales by leading aggressive sales growth initiatives.

Owned various processes and activities, including vendor on-boarding, S&OP planning, new product launches, and marketing for the company’s cameras and accessories. NORDSTROM, Seattle, WA 2014 to 2016

Marketing Technology Sr. Program Manager

Coordinated with teams and key stakeholders to ensure alignment of continuous improvement objectives and utilize resources and best practices among teams.

Selected Accomplishments:

Yielded $1.1MM and 12K man-hours in annualized savings after coaching and mentoring team members on continuous improvement initiatives and improvement projects.

Developed a roadmap for the marketing technologies continuous improvement program, including creating performance measurement systems to gather baseline data and measure improvements made in identified areas.

Led lean awareness training and influenced the adoption of tool usage with routine processes and communication with teams.

GROUPON, Seattle, WA 2012 to 2014

Groupon Goods Sr. Manager – Program Management

SETH GILLIGAN Page 3

Built vendor portal and oversaw customer experience enhancements, including global product search using an Item Master database, product attribute navigation and selection, and parent-child product image display. Selected Accomplishments:

Grew goods business by 1,000% YoY and enhanced automated buying processes as the head of the company’s Worldwide Buying and Deal Automation program management team.

Determined and defined system requirements which resulted in successfully launching the organization’s first vendor portal across 48 countries, automating the deal setup process and reducing the time for producing deals by 78%.

Employed agile scrum methodology in managing system development with a remote team, creating the business’ largest data repository program.

AMAZON.COM, Seattle, WA 2008 to 2012

AmazonLocal Six Sigma Blackbelt/Sr. Process Improvement Manager Collaborated with software engineers and the deal production team to prioritize development efforts and upgrade internal tools of AmazonLocal's reporting platform which enabled the tracking of operational efficiency and deal quality. Selected Accomplishments:

Increased AmazonLocal's productivity by 60% and minimized errors in the deal creation process via multiple projects.

Planned and executed Kaizen events aimed at reducing errors and increasing deal production efficiency for underperforming business units.

Kindle New Product Launches Sr. Product Manager

Directed all operations of new products launch, including managing cross-functional project teams for the first Kindle Tablet

(Fire) and Kindle Touch products.

Selected Accomplishments:

Enabled the tracking of Kindle shipments and operational reporting by creating an OBIEE star schema reporting platform.

Drove continuous improvement and cost reduction across Kindle operations through various projects. Consumer Electronics Product Manager

Headed inventory management, performing tasks such as capacity planning, forecasting, checking inventory health, instock management, and removals for a company in the business of mobile electronics and musical instruments. Selected Accomplishments:

Increased Amazon's recovery rate by $10.4M annually and reduced returns authorization rejections by 57.8% after leading the execution of a Six Sigma black belt project.

Saved $1.4M annually after cutting the average reverse logistics cycle time from 58.4 days to 14.5 days.

Immensely amplified consumer electronics reverse logistics automation from 0% to 95.4% of removals. REDPRAIRIE, Seattle, WA 2008 to 2012

Sr. Systems Integration Engineer

Worked with large self-distributing companies like Nike and Johnson&Johnson to develop system enhancements and integrations to automate processes using material handling equipment with their warehouse management system Selected Accomplishments:

Managed system integration projects for several pharmaceutical operations and RedPrairie customers

Worked with multiple clients to determine requirements and design system integration solutions to achieve specific business objectives such as increased throughput, customer service, and enhanced shipment tracking

Developed PL/SQL software solutions to increase efficiency and provide management with tools to have greater supply chain visibility

Led system validation testing and system Go-live activities

Performed financial analysis for multiple customers to determine the cost-benefit and business impact for systems upgrade and systems enhancement projects

SETH GILLIGAN Page 4

Additional Experience:

Six Sigma Black Belt, 2003 to 2004 MCKESSON PHARMACEUTICAL, Everett, WA

Six Sigma Black Belt, 2001 to 2003 JOHNSON & JOHNSON - PHARMACEUTICAL SOURCING GROUP AMERICAS

(PSGA), Somerset, NJ

EDUCATION & CREDENTIALS

B.S. in Supply Chain Management and Information Systems with a minor in Economics, 2001 Pennsylvania State University, University Park, PA Graduated with Highest Distinction (Top 2% of class) Cumulative GPA 3.9 Major GPA 4.0

TECHNICAL PROFICIENCY

Microsoft Excel, Power BI, Access, PowerPoint, Word, Visio, Outlook, Project, Visual Basic, Minitab, iGraphix Process for Six Sigma, Sybase, WMS, Loftware, SAP, SAP Business Warehouse, Salesforce, Microstrategy, Tableau, Oracle, Unix, SQL, Java, PL/SQL Developer, SQL Server, TOAD, JDeveloper, OBIEE, Jira, Confluence, Zendesk, Gitlab, Postman, Swagger, Figma, Shopify, WooCommerce, 3PL Central, CIN7, Asana, SmartSheet, DemandWorks, LeafLogix, Headset, Cultivera, Metrc, Leaf, Fabric, Treez, LucidChart/Spark

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