CAROL BESSELMAN

St. Paul MO. ***** • 636-***-**** • advlxt@r.postjobfree.com

PROFESSIONAL SUMMARY

Personable Customer Service Sales offering 36 years of experience in telephone and face-to-face customer service in Retail Industry. Knowledgeable and helpful professional possessing positive, friendly disposition. Expertise in resolving wide range of product and service issues speedily and satisfactorily. Customer Service Coordinator committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over 50 calls and inquiries per day to solve issues promptly. Proven ability to build and solidify customer relationships, develop client loyalty and increase customer retention.

Driven to consistently achieve goals by allocating resources, overseeing budgets, directing employees and meeting deadlines.

SKILLS

Strategic planning

Customer support

Upselling

Event planning

Scheduling

Sales

Strong leadership abilities

Customer Service knowledge

WORK HISTORY

Server

Dean Andrews Caterer - St. Paul, MO. 06/2019 - Current

Bussed and reset tables to keep dining room and work areas clean.

Noted special patron requests and followed up with kitchen to confirm delivery.

Bartender

Dean Andrews Caterer - ST. Paul, MO. 05/2018 - Current

Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.

Developed new signature cocktails to support bar marketing brand and increase profits.

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Kept alcoholic beverages well-stocked and organized to meet expected demands.

Kept bar presentable and well-stocked to meet all customer needs.

Customer Service Representative

RK Stratman – Wentzville, MO.

07/2003 - Current

Responded to customer requests for products, services and company information.

Recommended products to customers, thoroughly explaining details.

Coordinate Sales calls with salesman.

Communicated with vendors regarding backorder availability, future inventory and special orders.

Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Provided primary customer support to internal and external customers.

Offered advice and assistance to customers; paying attention to special needs or wants.

Attended Trade shows to sell products.

Coordinator of Salesman

RK Stratman - Wentzville, MO.

Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.

Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Developed and delivered engaging sales presentations to convey product benefits.

Upheld high standards of customer service by promoting and upselling new products and services.

Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Exceeded goals for new accounts in single sales cycle.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Sales Assistant

RK Stratman - Wentzville, MO. 07/1987 - 07/1998

Coached new sales staff on store policies and strategies for increasing revenue.

Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.

Fielded customer questions to share information about products, availability and pricing.

Assisted customers with prompt and polite support in-person and via telephone.

Used consultative sales approach to understand customer needs and recommend relevant offerings.

Prepare Sales and meeting presentations for in house sales and outside Salesman.

Gave ideas and helped on new products and new designs.

Production Packing Department

RK Stratman - Wentzville, MO. 07/1986 - 07/1987

Standardized production procedures, job roles and quality assurance guidelines.

Production Pulling Department Garments

RK Stratman - Wentzville, MO. 06/1984 - 07/1986

Directed key personnel in correct production techniques to achieve required quality.

Standardized production procedures, job roles and quality assurance guidelines.

Applied lean practices to balance workflow and eliminate unnecessary steps.Education

High School Diploma

Fort Zumwalt North - O'Fallon, MO 05/1988

Professional development completed in (Business)

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