Customer Service Support

Rena Ball

Compton, CA *****

310-***-**** - *********@*****.***

Professional Summary

Experienced Supervisor bringing 12 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Skills

Special Assignments

Political Knowledge

Investigation Support

Interdepartmental Collaboration

Customer Service

Workflow Schedules

Professional Phone Etiquette

Employee Scheduling

Job Assignments

Time Tracking

Workflow Coordination

Supervising Employees

Handling Complaints

Work History

03/2003 to 07/2014

Customer Service Supervisor

American Airlines – Long Beach, CA

Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Led regular customer service meetings to review progress identify challenges and provide feedback.

Conducted ongoing reviews of program financial systems to assess cost control measures.

Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

Education

06/1981

Associate of Arts: Business Administration

Cal State University Dominguez - Dominguez Hills. Ca

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