Center Representative Call

Nicki Martin

Reisterstown, MD *****

************************@***********.***

+1-443-***-****

Work Experience

Inbound remote healthcare rep

Conduent - Remote

July 2022 to Present

Taking inbound calls regarding health insurance for current members Inbound Call Center Representative

Turbo Tax via alorica - Remote

April 2022 to May 2022

Outbound Call Center Rep

D & N,LLC” - Garrison, MD

October 2017 to December 2021

handled incoming calls from cardholders, take payments, applications for credit line increases, trained 28 outbound callers to conduct successful calls for telemarketing and sales calls. Inbound Call Center Rep

“Arbitron”-Columbia - Md

June 2013 to February 2016

handled incoming calls from participants in Nielsen-Style radio surveys, registered participants for radio survey, took 80-95 calls per day to solve participants issues. Outbound Call Center Rep -“Greentree

Mortgage” - Owings Mills, MD

August 2009 to March 2012

contacted homeowners that are eligible for refinancing, equity lines,etc. Also, set the appointments for the loan officers to contact the homeowners. Made 90-100 calls daily Education

High school diploma

Pikesville High School - Pikesville, MD

August 1994 to May 1997

Skills

• Outbound Sales

• Telemarketing

• Cold Calling

• Inside Sales

• Upselling

• Microsoft Excel

• Microsoft Word

• Customer service

• B2B Sales

• CRM Software

• Communication skills

Contact this candidate