@

O

,

ANGELA K C

advlwj@r.postjobfree.com

250-***-****

***** *** *** **** ** John,Canada

Objective

To learn and work in an environment which encourages me to succeed and grow professionally where i can utilize my skills and knowledge appropriately.

Experience

Kalash Services Pvt.Ltd(WorldLink Communications)

Dec 2020 - Nov 2021

TEAM LEADER

Diagnosing and Troubleshooting Network and Hardware related issues. Review monthly overall performance of the team members. Ensuring Network Connectivity and Security.

Holding team meetings and motivating team members and creating competition among teams.

Attending to any grievances from team members.

Providing training to new members.

Kalash Services Pvt.Ltd.(WorldLink Communications) Sept 2019 - Dec 2020

IT Service Representative

Addressing Customer Queries regarding Network, Hardware and Software. Providing Technical Support and Internet Solutions. Diagnosing and Troubleshooting Network and Hardware related issues. Directing Inquiries and Escalating issues accordingly. WorldLink Communications Ltd.

May 2019 - July 2019

Technical Support Representative (Intern)

Configuring Network Devices and Systems.

Troubleshooting Network and Internet Issues.

Handling Customer queries and providing support.

Hardware/Software setup and maintenance.

ICFC Finance Ltd.

July 2020 - October 2020

INTERN

Handling Customer Inquires and Information Management. Reviewing forms and record keeping.

Issuing Cheque/Statement and File Management.

Follow up customer queries.

Education

Tribhuwan University

2019

Orchid International College

Completed Bachelor's In Information Management, a four year degree obtaining skillful knowledge in various Business Methodologies, Management Skills and IT Influences.

Skills

Hardworking Punctuality Well-spoken Co-operative Customer Support Troubleshooting Object Oriented Programming

Languages

English

Contact this candidate