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Service Representative Administrative Assistant

Location:
Orlando, FL, 32805
Posted:
February 27, 2023

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Resume:

Deidre Law

Orlando, FL *****

advlwa@r.postjobfree.com

407-***-****

Bring 19 plus years of clerical and customer support. Has experience with heavy call volume at several past positions. I bring a positive attitude and dedication to work every day. I prioritize each task based on importance to make sure she completes all assigned tasks. Currently, I have 20 employees under my leadership.

Office Manager/Registrar - Director

Lucious & Emma Nixon Academy Charter School

June 2016 to Present

Managed and performed various office activities on regular basis

Maintained attendance records for all students

Maintained knowledge of all school programs and provided information to parents

Coordinated with parents, students and teachers as initial point of contact.

Admirable experience in managing registry process for elementary school

Ability to multi task and prioritize work

Computing F.T.E reports

Various other duties

Manage 20 employees

Community Outreach and Partnerships: Be the face of the school to the external community

Process and monitor National food and nutrition lunch program

Janitorial (Owner)

Janitorial

February 2014 to 2020

Mopping and polishing floors, vacuuming dirt

Keeping furniture and fixtures neat

Updating their supervisors on supplies lacking

Ensuring all doors are locked after his/her working hour

Keeping laboratory equipments clean and ready to use

Sterilize patients rooms

Use cleaning solutions to remove staines and clean surfaces

Registrar

Oasis Preparatory Academy

July 2014 to June 2016

Managed and performed various office activities on regular basis

Maintained attendance records for all students

Maintained knowledge of all school programs and provided information to parents

Coordinated with parents, students and teachers as initial point of contact.

Admirable experience in managing registry process for elementary school

Ability to multi task and prioritize work

Computing F.T.E reports

Award-Winning Clean

Customer Service Representative

Healthcare Supports Staffing

January 2014 to February 2014

Answering inbound telephone calls during a scheduled work shift

Addressing all patients' needs in one phone call with a positive and caring attitude

Assisting all referral sources and Pharmacy partners with any questions, service requests, or patient account status updates

Ensure proper follow-ups are initiated so a patient's therapy is not disrupted

Help resolving patient delivery issues or exceptions

Perform other duties as assigned by the Director of Patient Care Services.

Conferences with patient to explain benefits and financial responsibilities, and arranges for funding programs if necessary.

Schedules patient's deliveries and addresses all patient needs in one phone call with positive and caring attitude.

Ensures proper follow-ups are initiated so patient's therapy is not disrupted.

Ensures individualized care goals are met.

Ensures the highest quality of care is provided and is in compliance with federal, state, and local regulatory requirements and established departmental policies and procedures.

Ensures patients receive quality care by reviewing documentation, making visits with staff, reviewing care plans, conducting/participating in multidisciplinary team conferences, and reviewing patient satisfaction reports.

Plans and organizes work assignments, sets priorities and completes work with minimum supervision.

Adheres to the service policy and principles of the Advanced Care Systems, Inc. Care Program.

Verifies Co Pay assistance

Welfare Transition Intake Specialist

Workforce of Central Florida

April 2012 to July 2013

Mange caseload of 50-80 cases

Request Pre-Penalties for customer who failed to comply

Mail appointment letters to customers for general appointment

Coordinate information flow from and to the Department of Children and Families

Track no show customer's in suspense file and report to Department of Children and Families after the 3rd day

Screen customers for support barriers and link them with services at initial interview

Patient status to charge nurse

Winter Park Tech - Winter Park, FL

February 2012 to May 2012

2/2012 - 5/2012

C.N.A.

Clinical rotation 40 hours

Obtained vitals

Charted effectively via electronic charting

Patient care performed as ordered

Assisted with feeding, bathing, simple wound care, etc

Reported changes in patient status to charge nurse

Service Advocate

Farmers Insurance

April 2011 to November 2011

Resolves conflict between company, agent and customer over policy issues

Input policy change on-line during telephone conversations with agents and policy holders, provide on-line quotes to customers, and handles and resolves direct bill inquiries.

Processed bills for payment

Investigates all formal/informal insurance complaints, and compiles necessary. Information prior to written correspondence

Answers questions from agents and customers regarding policy status and rating issues and coverage

Complete set diaries

Complete assigned clerical duties, sending out customer correspondence

Adecco

November 2010 to March 2011

Operations Associates

Process new Schwab brokerage account applications, update requests and reply to client correspondence

Performing detailed research and follow-up, processed check and debit card request

Claims Assistant/Return

Guarantee Insurance Company

January 2007 to May 2010

File State forms to Division

Mailed co-pay, contact, 120 day and TP/DWC 19 letters

Coordinated doctor appointments for nurse case managers

Processed bills for payments and check payment status, request over payments from claimants or providers

Weekly & monthly management reports

Processed First Report of Injury in system once received from employer

Verify coverage for employer via system and

myflorida.com

Make initial 3-point contacts with employer, employee and medical provider

Receptionist/Clerical

GAB Robins North America, Inc

June 2006 to November 2006

Customer service - answering 26 line phone system

Processed medical and legal bills for Worker's Compensation providers and clients

Call doctors and transportation services to schedule appointments for claimant

Filed State forms to Division

Administrative Assistant/Resident Training Instructor

Lake View Court (DSI)

November 2005 to June 2006

Manage and direct all functions of the Main Office

Meet all direct care needs of the residents under the direction of the Residential Manager

These needs include, but are not limited to, bathing, toileting, dressing, dressing, oral hygiene, grooming, lifting, feeding and overall physical appearance.

Welfare Transition Intake Specialist

Workforce of Central Florida

January 2004 to November 2005

Administer general intake of work registration customers

Request Pre-Penalties for customer who failed to comply

Mail appointment letters to customers for orientation or general appointment

Create and manage suspense filing system for all intake related materials.

Coordinate information flow from and to the Department of Children and Families

Document all work registration activities into the OSST/OSMIS system

Track no show customer's in suspense file and report to Department of Children and Families after the 3rd day

Screen customers for support barriers and link them with services at initial interview

Assist Core Counselor with presentation of overview and exit interview for the Welfare Transition program

Lead Secretary

Forte Trucking, Inc

March 1995 to June 1999

Processed payroll for all employees

Processed health benefits for qualified employees

Processed incoming / outgoing account payments

Processed mail incoming / outgoing

Processed drivers’ mileage

Processed bank deposits.

Renewal of insurance and tags for trucks

All other clerical duties

Education

Oak Ridge High School - Orlando, FL

August 1986 to June 1989



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