Deidre Law
Orlando, FL *****
advlwa@r.postjobfree.com
Bring 19 plus years of clerical and customer support. Has experience with heavy call volume at several past positions. I bring a positive attitude and dedication to work every day. I prioritize each task based on importance to make sure she completes all assigned tasks. Currently, I have 20 employees under my leadership.
Office Manager/Registrar - Director
Lucious & Emma Nixon Academy Charter School
June 2016 to Present
Managed and performed various office activities on regular basis
Maintained attendance records for all students
Maintained knowledge of all school programs and provided information to parents
Coordinated with parents, students and teachers as initial point of contact.
Admirable experience in managing registry process for elementary school
Ability to multi task and prioritize work
Computing F.T.E reports
Various other duties
Manage 20 employees
Community Outreach and Partnerships: Be the face of the school to the external community
Process and monitor National food and nutrition lunch program
Janitorial (Owner)
Janitorial
February 2014 to 2020
Mopping and polishing floors, vacuuming dirt
Keeping furniture and fixtures neat
Updating their supervisors on supplies lacking
Ensuring all doors are locked after his/her working hour
Keeping laboratory equipments clean and ready to use
Sterilize patients rooms
Use cleaning solutions to remove staines and clean surfaces
Registrar
Oasis Preparatory Academy
July 2014 to June 2016
Managed and performed various office activities on regular basis
Maintained attendance records for all students
Maintained knowledge of all school programs and provided information to parents
Coordinated with parents, students and teachers as initial point of contact.
Admirable experience in managing registry process for elementary school
Ability to multi task and prioritize work
Computing F.T.E reports
Award-Winning Clean
Customer Service Representative
Healthcare Supports Staffing
January 2014 to February 2014
Answering inbound telephone calls during a scheduled work shift
Addressing all patients' needs in one phone call with a positive and caring attitude
Assisting all referral sources and Pharmacy partners with any questions, service requests, or patient account status updates
Ensure proper follow-ups are initiated so a patient's therapy is not disrupted
Help resolving patient delivery issues or exceptions
Perform other duties as assigned by the Director of Patient Care Services.
Conferences with patient to explain benefits and financial responsibilities, and arranges for funding programs if necessary.
Schedules patient's deliveries and addresses all patient needs in one phone call with positive and caring attitude.
Ensures proper follow-ups are initiated so patient's therapy is not disrupted.
Ensures individualized care goals are met.
Ensures the highest quality of care is provided and is in compliance with federal, state, and local regulatory requirements and established departmental policies and procedures.
Ensures patients receive quality care by reviewing documentation, making visits with staff, reviewing care plans, conducting/participating in multidisciplinary team conferences, and reviewing patient satisfaction reports.
Plans and organizes work assignments, sets priorities and completes work with minimum supervision.
Adheres to the service policy and principles of the Advanced Care Systems, Inc. Care Program.
Verifies Co Pay assistance
Welfare Transition Intake Specialist
Workforce of Central Florida
April 2012 to July 2013
Mange caseload of 50-80 cases
Request Pre-Penalties for customer who failed to comply
Mail appointment letters to customers for general appointment
Coordinate information flow from and to the Department of Children and Families
Track no show customer's in suspense file and report to Department of Children and Families after the 3rd day
Screen customers for support barriers and link them with services at initial interview
Patient status to charge nurse
Winter Park Tech - Winter Park, FL
February 2012 to May 2012
2/2012 - 5/2012
C.N.A.
Clinical rotation 40 hours
Obtained vitals
Charted effectively via electronic charting
Patient care performed as ordered
Assisted with feeding, bathing, simple wound care, etc
Reported changes in patient status to charge nurse
Service Advocate
Farmers Insurance
April 2011 to November 2011
Resolves conflict between company, agent and customer over policy issues
Input policy change on-line during telephone conversations with agents and policy holders, provide on-line quotes to customers, and handles and resolves direct bill inquiries.
Processed bills for payment
Investigates all formal/informal insurance complaints, and compiles necessary. Information prior to written correspondence
Answers questions from agents and customers regarding policy status and rating issues and coverage
Complete set diaries
Complete assigned clerical duties, sending out customer correspondence
Adecco
November 2010 to March 2011
Operations Associates
Process new Schwab brokerage account applications, update requests and reply to client correspondence
Performing detailed research and follow-up, processed check and debit card request
Claims Assistant/Return
Guarantee Insurance Company
January 2007 to May 2010
File State forms to Division
Mailed co-pay, contact, 120 day and TP/DWC 19 letters
Coordinated doctor appointments for nurse case managers
Processed bills for payments and check payment status, request over payments from claimants or providers
Weekly & monthly management reports
Processed First Report of Injury in system once received from employer
Verify coverage for employer via system and
myflorida.com
Make initial 3-point contacts with employer, employee and medical provider
Receptionist/Clerical
GAB Robins North America, Inc
June 2006 to November 2006
Customer service - answering 26 line phone system
Processed medical and legal bills for Worker's Compensation providers and clients
Call doctors and transportation services to schedule appointments for claimant
Filed State forms to Division
Administrative Assistant/Resident Training Instructor
Lake View Court (DSI)
November 2005 to June 2006
Manage and direct all functions of the Main Office
Meet all direct care needs of the residents under the direction of the Residential Manager
These needs include, but are not limited to, bathing, toileting, dressing, dressing, oral hygiene, grooming, lifting, feeding and overall physical appearance.
Welfare Transition Intake Specialist
Workforce of Central Florida
January 2004 to November 2005
Administer general intake of work registration customers
Request Pre-Penalties for customer who failed to comply
Mail appointment letters to customers for orientation or general appointment
Create and manage suspense filing system for all intake related materials.
Coordinate information flow from and to the Department of Children and Families
Document all work registration activities into the OSST/OSMIS system
Track no show customer's in suspense file and report to Department of Children and Families after the 3rd day
Screen customers for support barriers and link them with services at initial interview
Assist Core Counselor with presentation of overview and exit interview for the Welfare Transition program
Lead Secretary
Forte Trucking, Inc
March 1995 to June 1999
Processed payroll for all employees
Processed health benefits for qualified employees
Processed incoming / outgoing account payments
Processed mail incoming / outgoing
Processed drivers’ mileage
Processed bank deposits.
Renewal of insurance and tags for trucks
All other clerical duties
Education
Oak Ridge High School - Orlando, FL
August 1986 to June 1989