PATRICK WINCHEL

Raymore, MO ***** · 816-***-****

advlv0@r.postjobfree.com linkedin.com/in/pat-winchel-799b24b3 Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide timely and cost-effective solutions. Committed to streamlining processes to improve customer service efficiency and satisfaction. Strong work ethic and ready to make an immediate impact to your organization. EXPERIENCE

SEPTEMBER 2010 – PRESENT

CUSTOMER SERVICE REPRESENTATIVE, AT&T/DIRECTV

● Addressed customers courteously using suitable methods and problem-solving skills.

● Install Network Interface Device (NID) and rearrange inside wire.

● Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

● Verified all services are working and demonstrate, sell and bill telephone service while engaging with customers

● Assisted with mentoring new employees during and after training. JANUARY 2005 – MARCH 2010

ELECTRICIAN, CRH ELECTRIC

● Mentored apprentice electricians, using coaching methods to improve skills.

● Stayed apprised of revisions to relevant legislation and safety regulations to comply with latest electrical safety codes.

● Inspected and tested electrical systems, demonstrating safety to avoid electrical danger.

● Executed electrical wiring plans to install well-functioning lighting and other electrical systems.

● Installed ground leads and connected power cables to equipment.

● Installed conduit and pulled wires to complete circuits between boxes. JANUARY 1997 – JANUARY 2007

ELECTRICIAN, WINCHEL ELECTRIC INC.

● Mentored apprentice electricians, using coaching methods to improve skills.

● Stayed apprised of revisions to relevant legislation and safety regulations to comply with latest electrical safety codes.

● Prevented system breakdowns by routinely inspecting and replacing wiring and insulated cables.

● Worked with architects and contractors to understand logistical concerns and goals.

● Executed electrical wiring plans to install well-functioning lighting and other electrical systems.

EDUCATION

APRIL 1998 - DECEMBER1998

ELECTROMECHANICAL SYSTEMS, JOHNSON COUNTY COMMUNITY COLLEGE SKILLS

● Class E driver’s license

● Skilled in resolving customer issues,

managing customer relations and providing

detailed product knowledge

● Experienced in performing general labor

duties, including loading, and unloading

materials, demolition, and site preparation

● Operating a variety of tools, machinery,

and equipment for both indoor and

outdoor projects

● Detail-oriented in problem-solving and

planning

● Professional with proven performance in

management, leadership, and

communication

ACTIVITIES

I have played volleyball for the last 20 years, we spend a lot of time with the kids in sports. Lots of soccer and basketball for my son and competitive volleyball for my daughter. For the last 3 years we have volunteered with toys for tots around Christmas.

REFERENCES

Scott Needham

Installer/Service

Directv/AT&T

816-***-****

Coworker

Matt Plante

Installer/Service

Directv/AT&T

816-***-****

Coworker

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