LEONARDO ALVAREZ ORDAZ

PERSONAL INFORMATION

Nationality Cuban

Marital Status Married

Languages English, Spanish, Italian, Portuguese

PROFILE

5* Hotel and Luxury Cruises Food and Beverage Manager with Certifications of Maitre D’ Hotel, Butler, Sommelier and Cuban Cigars Professional with 20 years of experience in the Hospitality and Tourism Industry

PROFESSIONAL EXPERIENCE

July 2022 to Present

Ramada by Wyndham Hotel

St kitts & Nevis

Food & Beverage Director

RAMADA by Wyndham St. Kitts a 280 Room 5 Star, Luxury Resort in Newton Ground Saint Kitts & Nevis

A group of strategies were carried out for the correct preopening process of the hotel, design, plan and organize the entire food and beverage process,Standardize all processes and services according to the company's standards,Select, Hire and Train the staff to Increase customers services,design strategies for extra sales,cost control of food and beverage,manage stable suppliers that support the operation of the hotel and provide additional benefits without extra costs

March 2018 to July 2022

Opus Fine Wines & Spirits

St kitts & Nevis

Wine Specialist

Opus Fine Wines & Spirits, is located on Zenway Boulevard, Frigate Bay, Saint Kitts, and is an industry Leader in the Sale and distribution of Top Quality Wines and Spirits in the Federation of Saint Kitts and Nevis,Having in its client Portfolio Luxury Hotels such as Park Hyatt, Four Seasson and Marriot,marketing wines from the main and most Prestigious Wine Regions and Wineries, with more than 800 different References

Marketing Plans was Develop for Opus brands in each category and execute the plans with the sales Team,the Company's Sales increased 40 percent in the last 3 years, positioning itself as the company with the best and most stable international Portfolio of wines in the Federation of Saint kitts and Nevis,New,relationships were created and maintained with the main and most important international wine houses, allowing the commercialization in St Kitts of brands reserved only for other markets.,A Plan was design, Organized and Maintained for the correct Storage and Rotation of wines at the ware house, to help increase sales, monthly activities were scheduled such as tastings and brand promotion events,The wine lists of all the hotels that were clients of the company were designed and paired, helping this to increase the sales

also wine and spirits trainings for hotel and restaurant customers was Conduct it as well to

January 2012 to Febrary 2018

Iberostar Central Park 5 Start Hotel, Cuba

The Elegant and Luxury 5-star Iberostar Parque Central Hotel is nestled in the heart of Havana. Known for to be the best Hotel in Havana,its Spanish colonial-style architecture, offers a wide array of guestrooms and suites., 427 rooms and suites are decorated in a most cozy and classic style, situated among two buildings that is connected by an enclosed walkway. Each accommodation is tastefully decorated with all the comforts and amenities, and boasting magnificent views of some of the most famous surrounding buildings in the city.

Head Sommelier 2012 to 2015

Restaurant Manager 2016 to 2018

A program was designed that allow the hotel to be positioned as the best in the country for 5 years

and among the 10 best city hotels in the Caribbean And to achieve this goal, all procedures and tasks were redesigned to provided superior service and maximize customer Satisfaction. Like

Coordinate daily restaurant, bar and kitchen operations,Respond efficiently and accurately to customer complaints,Evaluate the quality of the products periodically and investigate new suppliers,Organize and supervise shift, Ensuring compliance with health and safety standards,Manage the good image of all restaurants and suggest ways to improve it, Control operating costs and identify measures to reduce waste

Also A New Cellar was designed and built for the correct storage and conservation of the Hotel's Wines

and an exclusive selection of wines was made that helped even more to satisfy the VIP and business

clients who stayed at the hotel every year., this cellar is considered one of the strengths of this hotel and is used as a reference in all the company's national and international iberostar hotels

In 2015 with the help of the company Iberostar, an annual event was organized with the

participation of prestigious international chefs with 2 or 3 Michelin Stars Each for a total of 16

Michelin stars, with the participation of Jordi Cruz, and other prestigious Spanish chefs.

Coming to be held in the hotel for 12 months, 12 Dinners Paring

Raising this the level of the chefs both in preparation and in presentation of the dishes and in turn

positioning the hotel as very exclusive internationally

January 1999 to October 2012

Working in Different International Cruise Companies

Italian, Spanish, Greek,Portuguese

Cruise ships have become an important part of the tourism industry, with an estimated market of $29.4 billion per year, and more than 19 million passengers carried. First class service, fine wines and gourmet cuisine, Dream itineraries and a multicultural crew are just some of the hallmarks of the best luxury Cruises.

All these years of work in these different Cruise Companies were very important for my professional training, raising many basic aspects such as organization, teamwork, coexistence and work with staff of different Nationalities, Leadership, Design and Execution of different Types of services for large volumes of clients, laying the foundations in the development of my capacity as a professional and as a hospitality manager

Costa Cruises 1999 to 2000

Housekeeper Assistant

Riviera Holiday Cruises 2000 to 2001

HouseKeeper Manager

Arcalia Shipping Cruises 2002 to 2004

Waiter

Festival Cruises 2005 to 2006

Head Waiter

Pullmantur Cruises 2006 to 2007

Head Waiter

Quailt Cruises 2008 to 2010

Assistant Restaurant Manager

Quail Cruises 2011 to 2012

Restaurant Manager

January 1991 to december 1997

National Scientific Research Center

( CNIC ),Havana City,Cuba

Pharmaceutical Chemist

National Center for Scientific Research (CNIC). Also known as the father of science in Cuba, it is a center dedicated to scientific research, obtaining great results in the field of natural, biomedical and technological sciences.

Started working in the division of natural products as a pharmaceutical chemist in this prestigious scientific research center, of recognized international prestige,participated in the design and execution of many of these research projects for several years, developing my capacity for organization, direction and teamwork, things that would be very important in later work

EDUCATION

1986 -1991 Gold Degree in Industrial Chemistry,Martires

Superior Studies

2018 Maitre Certificate,Formatur,Cuba

2017 Sommelier Certificate, Formatur, Cuba

2016 Habanos, Culture and Parings, Certificate, Habanos S A, Cuba

2009 Captain Certificate, Formatur, Cuba

2008 Gastronomic Services Actualization Certificate, Formatur, Cuba

2007 Butler Services Specialization Certificate,Formatur, Cuba

1999 / 2011 International Maritime Organization Certificates Selecmar, Cuba

1999 English Languaje Certificate, National.Language Center,Cuba

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