Store Manager Customer Service

CHAE-LEE POLLAK

Honolulu HI / 808-***-**** / *********@*****.***

Experience

October 2018 – Present Michael Kors Honolulu, HI

Store Manager

Partners with internal colleagues and external vendors to address business challenges as well as opportunities. Continually looks for ways to innovate or take existing products, processes, and services to a new level.

Ensuring the product and sell through strategy within the Hawaii Market, including the assortment, allocation, and visual merchandising within the stores.

Provide consistent coaching and feedback to hold team accountable to drive and achieve results, responsible for the development leadership within the stores.

September 2015 – October 2018 Prada Group Honolulu, HI

General Manager

Proactively identifies changes that ensue the achievement of boutique’s KPI’s, taking full accountability for results and focusing on continuous improvement.

Stimulates and develops the team spirit of engagement, leading to innovative ideas and solutions to achieve business goals and leverages the team individual talent to foster growth of entire team.

Develop long-term relationships with customers and convey the brands values and corporate culture.

August 2011 – September 2015 Christian Dior Honolulu, HI

Assistant Manager

Responsible for achieving the sales goal of WRTW in the boutique, assist with the day-to-day management of the sales team ensuring the highest level of customer service throughout the boutique in line with the Christian Dior expectations.

Grow existing client base and develop innovative strategies to maximize client acquisitions in the local market.

Educates associates on marketing initiatives, product placements, lifestyle concepts, and product knowledge.

November 2010-August 2011 Ann Taylor Aiea, HI

Store Manager

Directs clients service efforts that are consistent with Ann Taylor standards; coach associates on client interactions to increase transactions and capture client opportunities.

Develops associates through an individual approach by matching talent with tasks and delegating challenging assignments to stretch capabilities and grow in associates.

Fosters team commitment through support, relationship building, and recognizing individual contributions,

August 2007-November 2010 Kate Spade Honolulu, HI

Store Manager

Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade.

Achieve financial success through improvement of measurable statistics that positively impact the store performance.

Network and create positive relationships in the community that result in business generation, awareness of the Kate Spade brand and build bench strength of qualified candidates to fill key open positions.

Education

Aiea High School, Aiea, Hawaii.

Leeward Community College, Pearl City, Hawaii. A.A.: Liberal Studies

University of Hawaii, Honolulu, Hawaii.

Skills Summary

Microsoft Office (Excel, Outlook, PowerPoint, and Word), Retail PRO, SAP and JDA

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