Customer Service District Manager

PAUL E CLARK

Memphis, TN ***** · 901-***-****

*********@*****.***

PROFESSIONAL SUMMARY

Result-orientated leader with nearly 30 years of proven success in multi-unit management and leadership. Critical thinker and an adept manager who can apply extensive knowledge of industry to produce rapid revenue and profit growth. Talent for directing resources and motivating teams to exceed company and industry performance expectations.

SKILLS

Business development and planning Staff recruiting

Strategic planning Territory management

Goals and performance Leadership

Operations management Problem solving

P&L management

WORK HISTORY

TRAINING MANAGER 10/20/2018 TO CURRENT

AARON’S SALES AND LEASE MEMPHIS, TN

Responsible for developing, facilitating, and supervising training programs for all newly promoted general managers for the Southeastern division for Aaron’s new store business model called Gen Next

Conduct strategy with assistant manager, sales, collections, and delivery managers, to develop a daily plan resulting in meeting or exceeding company’s expectations.

Managing the largest store in revenue, customers, and profit in the Southeastern division

REGIONAL MANAGER 04/2007 TO 10/2018

AARON’S SALES AND LEASE MEMPHIS, TN

Established and maintained operational standards for 10 locations.

Responsible for resolving all customer complaints, resulting in higher customer retention, while promoting customer loyalty to brand

Held weekly meetings with General Manager’s to identify techniques to overcome sales obstacles.

Grew market share by building strong vendor network and customer-oriented retail store and services.

Leveraged profit opportunities by recruiting top talent, training best practices, resulting in exceeding company’s standard performance, and required expectations.

REGIONAL MANAGER 06/1998 TO 03/2007

QC FINNACIAL SERVICES JACKSON, MS

Opened 25 new locations through effective management of property acquisitions, finding and facilitating new construction, and financial planning.

Grew region from 4 stores in 1998 to 29 locations in 2006.

Increased annual income of region from $1.3 million to 13.4 million.

Improved region from negative profit to annual 44% profit

Created customer loyalty program that resulted in increasing customer retention by 27%

Region had best net profit and net credit losses in company for last 5 years.

REGIONAL MANAGER 01/1996 TO 06/1998

HOME CHOICE INC. TUSCALOOSA, AL

Home choice acquired Fastway Rent-to-Own January 1996

Established and maintained operational standards for 12 locations in states of Mississippi and Alabama

Managed up to 80 full-time employees.

Set annual budgets and forecasting for unit growth, top line revenue and net profit expectations.

assessed each location’s individual and team performances, analyzing data trends to determine best methods to improve sales results.

Exceed annual budget expectations consistently by 10%

DISTRICT MANAGER 09/1993 TO 01/1996

FASTWAY RENT-TO-OWN PINE BLUFF, AR

Supervised 10 locations to enforce high-quality standards of operation.

Built positive and productive relationships with store and field leadership.

Meet deadlines by proactively managing individual and team tasks and streamlining processes.

Improved operational standards, personnel moves, and merchandising strategies

Increased bottom-line profits by devising and optimizing effective sales and merchandising programs.

STORE MANAGER 01/1992 TO 09/1993

FASTWAY RENT-TO-OWN PINE BLUFF, AR

Managed largest store in the company, both in customer count and revenue

Managed store examples successfully in fast-paced environment through proactive communication and positive feedback

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Managed inventory control, cash control, and store opening and closing procedures.

Promoted to District Manager due to my success of leadership, performance, and dedication in the position.

AIR TRAFFIC CONTROLLER 05/1987 TO 12/1991

U.S ARMY ACTIVE-DUTY FT. HOOD, TX

Controlled arrivals and departures and aircraft transitioning across airfield and flight lines.

Delivered weather updates to pilots to determine if necessary to divert aircraft to different airports.

Identified, analyzed, reported hazards, and procedural issues potentially affecting safe and timely flight schedules

EDUCATION

UNIVERSITY OF ARKANSAS, FAYETTEVILLE, FAYETTEVILLE, AR

ELECTRICAL ENGINEERING, 05/1987

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