Material Handler Customer Service
Resume:
Kandice Thompson
Auburn, WA *****
**********@*****.***
American Marketing and D-10 Signs - Kirkland WA 6-21 to 6-22
• Receive payments from customers and process via QuickBooks including daily filing
• Pick up products from vendors and deliver shipments to UPS /FedEx
• Allocate and assemble signs and badges and stamps for customer shipments
• Manage inventory of products received
Sensitech Redmond 9-20 to 01-21 - Kirkland WA
• receive and sort products for production
•Test and sort for factory reproduction and resale Honeywell Aerospace – Material Handler & Receiving and Shipping Clerk - Redmond WA
• Receive UPS and Fed ex package deliveries in SAP and Oracle for factory production and Engineers
• Deliver goods to factory and pick-up finished products for customer shipments and put away finished goods in store and account for inventory
• Pre –ZEB product for quality assurance
• Allocate and pick orders for daily delivery to customers
• Improvement of quality processes and safety measures
• Deliver goods to factory and pick-up finished products for customer shipments
• Store and put away finished goods in store and account for inventory
• Close communication with fellow co-workers to ensure quality and timely delivery Amazon Prime Now – Kirkland WA 05-16 to 05-18 Warehouse Fulfillment Center
• Order fulfillment for 1-2-hour delivery (Prime Now) customers
• Receive and stock inventory, including Ambient, Chilled and Bigs
• Transship of inventory products to other Amazon locations - includes stacking of totes onto pallets, stretch wrap and usage of pallet jack to move to dock locations
• Trained new employees of proper receiving and stocking of inventory procedures
• Count inventory for accuracy of product on hand
• Maintain quality and adhere to 5S Standard Operating Procedures Computer Gear & More – Woodinville, WA 09-15 to 12-15 Warehouse (Holiday Seasonal)
• Order fulfillment, pull, pack and ship in fast paced environment
• Stock receive, count and replenish
• Kit and assemble product
• Operated an automated T-shirt folding machine
• Operated a heat transfer machine for screen-printing of shirts
• Used Indicia for shipping via USPS & UPS
Nintendo of America, Kirkland, WA 02-13 to 10-13 Technical Services – (Aerotek contract)
• Electronic Testing/Assemble/Disassemble department
• Worked on assembly line testing electronic products
• Listen and watch closely for product defects in sound and graphics
• High attention to details and instructions
• Quality inspection and cleaning
• Able to work in a fast-paced environment to meet consumer deadlines
• Adhere to the 5S standards
Nintendo of America, Kirkland, WA 12-12 to 09-15 Materials Management – (Aerotek contract)
• Shipping/Inventory/Receiving/Production
• Ability to work in a fast-paced environment
• Pay close attention to detail and quality standards
• Adhere to and respect all policies and safety procedures
• Physically able to lift 25 lbs. consecutively for 2 hrs.
• Adhere to the 5S standards
Nintendo of America, Redmond, WA 11-12 to 12-12 Consumer Support Group for high volume call center (Aerotek contract)
• Create and document all phone conversations for new and existing accounts
• Process orders for parts and repairs and general follow up
• Sell and promote Club Nintendo’s promotions and value to the consumers
• Troubleshoot issues with consumer games and consoles
• Resolve billing questions and concerns
• Listen and answer questions following step by step procedures through Nintendo’s computer system
Crossmark – QFC –Redmond, WA 1-12 to 11-12
• Worked independently doing grocery resets
• Inserted new products -Removed expired or discontinued products
• Learned to read schematic blueprints and planograms
• Engaged with customers and helped them find products, answered questions Kohl’s-Redmond, WA 11-10 to 11-12 Department Store Retail Sales
• POS Associate- Duties performed include cashiering, merchandise display, store recovery during open and closing hours, customer service, soliciting credit applications, receiving merchandise on truck deliveries.
Paper Zone - Bellevue, WA 06-08 to 01-10 Retail Sales, Merchandising
• Executed daily operations of cashier, stock and display product merchandise while providing customer service retail sales
• Sold paper products, craft supplies and gifts - provided creative services to customers by designing invitations and cards
• Explained and demonstrated use of tools and materials
• Displayed and demonstrated product, using samples and catalogs
• Performed open and closing procedures for retail store - counting cash drawers, bank deposit and filing daily sales log sheet
Independent Property Manager 01-03 to 05-08 • Provided customer service to tenants
• Participated in renovations and remodeling
• Tasks with upkeep of property files, including but not limited to eviction notices Procyte, Redmond, WA 08-01 to 10-02 Inside Sales, Customer Service Leader
• Structured and maintained a customer database for 8 states: kept records of all orders, documented phone calls, planned future sales calls, and provided marketing pamphlets, brochures and samples
• Contacted new and existing customers to discuss products, and inform/sell monthly promotional specials
• Researched different levels of skincare science and procedures in order to sell pharmaceutical grade products
THARCO Containers - Auburn, WA 06-88 to 08-01 Customer Service Lead
• Trained and managed new customer service representatives.
• Helped to maintain customer satisfaction and respond to high levels of incoming phone lines at call center: included, processing stock and customer orders, quote requests, returns and general questions
• Key coordinator in streamlining order process thru departments including estimating, design, sales, production and shipping
• Sold corrugated fiberboard containers from stock box catalog and provided the service to custom manufacturing for specialty needs
• Managed and maintained inventory and stock levels on KANBAN and Just in Time programs for high level priority consumers and special accounts
• Followed and participated in the learning of ISO 9000 & 9001 procedures
• Participated and learned set up program of SAP
AVIS Rent-A-Car - Sea Tac, WA 06-85 to 06-88 Retail Sales, Merchandising
• Greeted customers and discussed the type of service and vehicles available for rental • Computed charges for merchandise and services and received payments at check-in • Executed daily promotions and operations of car rentals to customers with reservations and promoted to
"walk-ups" or those without a reservation
Education
Bachelor of Arts, Western Washington University, Seattle, WA
• Major in Fashion Marketing & Apparel Design
Associates of Arts, Green River Community College, Auburn, WA
• Major in General Education
Licensed Insurance Agent – Health and Life Certified
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