Operations Manager Front End

VICTORIA MASKE-MENDENALL

**** * ***** **

Decatur, IL 62526

********.**************@*******.***

Phone Number: 217-***-****

Work Experience

Cross Utilized Agent Supervisor

Skywest DEC January 2020 - Present

Use Aero and Jet to check in customers and for gate functions

STC for station DEC

Use BOLT for missing, damaged, and delayed bags

Scan bags with the 5 point scanning technique

Work with my team to successfully get flights in and out in a timely and safe fashion

Help passengers whose flights have been delayed or cancelled find alternative routes

Use of Excel spread sheets for AO metrics data

Operations Manager

Maske's Organic Gardening May 2000 - Present

Decatur, IL

Prepare staff work schedules and assign specific duties

Handle customer complaints

Operate Forklift and front end loader to organize warehouse and load customers vehicles

Operate cash register and assist customers

Lift and rearrange bags of fertilizer in the warehouse

Education

Bachelor's Degree, Criminal Justice

Minor in Psychology and Political Science

Southern Illinois University

Carbondale, IL

References

Available upon request

Contact this candidate