Center Representative Customer Service
Resume:
Margaret Lopez
Las Vegas, NV *****
advlqt@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Overnight Stocker
Walmart Supercenter - Oxnard, CA
December 2019 to February 2023
Overnight stocked. Stocked all merchandise to shelves. Schematics, zoned. Worked Health & Beauty,
& Pharmacy
Bakery Assistant Manager
Sprouts Farmer's Market - Ventura, CA
February 2017 to October 2019
preparing, baking, packaging, pricing, and merchandising all other baked goods. Assist customers with our bakery products and services, providing an excellent customer service experience. Meet sales, ordering, receiving, audits, inventory. Deli/bakery Lead
Smart & Final Extra - Oxnard, CA
November 2015 to March 2017
Deli, processing/stocking products according to deli standards. Providing customer service. Unloading stock and reclamation of salvage. Ordering. Rotation of products and removal of out of date times. Bakery: ordering, rotation of products, ans facing products. Reclamation of all salvage products Backup cashiers when needed.
Customer service.
Security Officer
Securitas Security Services - Ventura, CA
June 2015 to December 2015
Utilized Guard Card obtained on March 2015 Responsibilities Over see that customers are paying for all merchandise. Secure, guard and monitor all grounds and perimeters of work site. Observe and secure all entries and exits. Prevent unauthorized entry/ trespassing. Barista
Starbucks - Oxnard, CA
January 2015 to September 2015
Responsibilities: Customer service, prepare specialty beverages. Assist in all operations including drive- thru orders as well as operating cash registers, as well as POS Accomplishments: Enhanced team work skills in a fast paced environment. Assistant Manager
Del Taco - Santa Paula, CA
September 2013 to September 2014
Responsibilities: Provide leadership to a team. Directly support all operations. Time management, over see quality of customer service. Bank deposits, labor control and food control Accomplishments: Proven a trustworthy leader. Bringing sales up.
Customer satisfaction. Passing health inspections
Call Center Representative
Rescue Mission Alliance - Oxnard, CA
February 2012 to July 2013
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Managed high call volume with tact and professionalism. Defused volatile customer situations calmly and courteously.
Gathered and verified all required customer information for tracking purposes. Restaurant Manager
Denny's Restaurant - Port Hueneme, CA
February 2008 to October 2011
Supervised all in-house aspects of the restaurant. Managed different areas of restaurant operations such as customer relations, vendors' relations and inventory control.Specialized in training and motivating new staff regarding their work and responsibilities. Controlled the overall cash flow on a daily basis to meet the weekly expenditures. Maintained accounting books regarding employee payroll and sales summaries of the restaurant. Estimated the daily food consumption and placed orders with suppliers accordingly. Staffing: Hired staff for various departments. Trained new staff; delineated their responsibilities and restaurant work ethics. Monitored cooking staff closely to ensure adherence to required standards in terms of quality and safety.
Maintained a friendly environment for staff and customers. Scheduled working hours of staff and rotation of shifts. Selected Initiatives: Assisted the customers in answering their queries regarding food quality and service. Maintained the cleanliness and sanitation standards by routine checkup of the cleaning done by facilities staff.
Skills
• Restaurant management
• Barista experience
• Commercial cleaning
• Pricing
• Security
• POS
• Cash handling
Languages
• Spanish - Fluent
Certifications and Licenses
Guard Card
Contact this candidate