Assistant Manager Customer Service
Resume:
(THIS IS A COVER LETTER
PLEASE CHECK MY RESUME NEXT PAGE)
Carlos Roman
Merrick, NY 11566
*********@*******.***
To whom it may concern:
My name is Carlos Roman I am a motivated, high-energy professional with a wealth of knowledge and experience in the restaurant, food and beverage industry with a career spanning nearly 30 years. I have spent my adult life in restaurants, from server at some of the finest restaurants in New York City to captain, to sommelier, to manager then Restaurant Chef and Owner.
In 2011 I opened my first restaurant, Vinoco Wine Bar and Tapas Restaurant in Mineola, New York. Over the past eleven years, Vinoco’s unique and creative menu garnered a 4- Star restaurant rating on Yelp and Google Maps. As a favorite in the Town of Mineola, Vinoco was featured in The New York Times, The Daily News, on Fios TV and was listed in the top 5 tapas restaurants on Long Island. I have been featured on CBS TV. In 2016 I opened my second restaurant, Vinoco East, in Farmingdale, New York. Vinoco East was an evening hot spot in Farmingdale. The drastic business hour restrictions during pandemic forced the closure Vinoco East. Vinoco Tapas and Wine Bar in Mineola has also become a victim of the Pandemic and the high cost of running a restaurant because of inflation.
My passion for the restaurant industry has not waned. My desire to wow customers with my creativity and unique menus is as strong as ever. I am excited to start this new chapter in my life. I am seeking to share my experience and creativity with the right establishment.
Carlos Roman
2349 Birch St Merrick NY 11566
(Mobile) 917-***-****
OBJECTIVE:
Seeking a management position in a restaurant where I can utilize my experience. SUMMARY OF QUALIFICATIONS
• Self-motivated professional with strong knowledge in wine and sales experience.
• A team player who can work well with diverse personalities in a cooperative approach.
• Effective written and verbal communication skills.
• A well-organized worker able to administer, supervise and productively manage a team.
• Computer capabilities include micros, positouch, aloha, squirrel.
• Fluent in English Spanish and Italian.
Experience:
Vinoco East Global Fusion Tapas restaurant February 2017 to January 2021 I opened my second restaurant Chef and Owner (please check my cover letter) Vinoco Wine Bar & Tapas Restaurant March 2011 to December 2023 I opened my first restaurant Chef and Owner (please check my cover letter) Fraunces Tavern Restaurant March 2007 to January 2010 General Manager & sommelier
Responsible for increasing wine and food sales by at least 70 percent. Provided great ideas to the staff to work as a team. Responsible for improving the dining room service. Implemented new table design floor plan which increased table turnover rate and subsequent revenue. Telepan Restaurant NYC October 2004 to January 2007 Assistant Manager
Responsible for opening of facility during the week Managed staff of 22 people Scheduled employee shifts. Responsible for customer service issues Prepared daily bank deposits. Responsible to provide and maintain a great service during lunch and Dinner.
Bolo Restaurant NYC March 2001 to September 2004
Assistant Manager
Responsible for inventory management, employee scheduling and facility maintenance. Maintained wine list and stock. Required extensive research to archive salable price sensitive but quality wine inventories. Maloney & Porcelli NYC July 1999 to March 2001
Captain
Responsible for a good quality service in the dining room. Responsible for the Wine service. Picholine Restaurant NYC May 1997 to July 1999
Captain
Ensure high performance and profitability while maintaining overall excellence & hospitality each day. Maintain a respectful and team-oriented attitude toward all staff. Monkey Bar NYC June 1994 to May 1997
Captain –
responsible for servers and busers to provide a great service. Provided a good table maintenance. La Reserve NYC December 1991 to June 1994
Server provided good service. Responsible for making my customer feel unique and important giving my 100 % in every table.
References: Available upon request
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