Call Center Representative

Margaret G. Nicholas

**** * *** * **********, Georgia 30116 770-***-****

*******************@*****.***

Customer Service/Call Center Representative

Experienced Customer Service/Call Center Professional A results-oriented professional with years of experience and call center skills Skills and Qualifications

• Medical Coding Graduate July 2018

• Call Center Experience, 3 years

• Solid computer skills including Microsoft

Outlook, Word, Excel, and Access

• Efficient Verbal/Written Communication Skills

• Excellent Customer Service Skills

• Excellent skills with multi-tasking and

prioritizing daily/weekly/monthly tasks

• Conducted collection calls/outbound calls

and prepared monthly mailings

• Professional with follow up on customer

inquiries

• Entered and processed all customer

orders/payments/refunds/tracked shipments

as needed

• Experience working on email team in

previous call center

• US Marine Corps Veteran – Corporal

Employment History

Ollie’s Bargain Outlet

Cashier and Customer Service Carrollton, Georgia 10/2018 - 7/2021

Tanner Medical Cente Carrollton, Georgia

Learning and Development Department Volunteer 8/2017 – 12/2019 Walmart Carrollton, Georgia

Customer Service Representative 6/15 – 12/2015

Pennsylvania Higher Education Association Harrisburg, Pennsylvania

Customer Service/Loan Counselor 10/2014 – 1/2015 Timbar (Aerotek Staffing) Hanover, Pennsylvania

Shipping & Receiving Fulfillment Planner – Assignment Completed 7/2014 – 10/2014 Fresenius Vascular Care (Master Staffing) Glen Rock, Pennsylvania

Administrative Assistant - Assignment Completed 1/2014 – 7/2014 The Contact Center Hunt Valley, Maryland

Customer Service 1/2012 - 1/ 2014

Lehigh Valley Respiratory (Spherion Staffing) Lancaster, Pennsylvania

Customer Service – Assignment Completed 1/2012 – 6/2012 United States Marine Corps Various Locations

Corporal 1985 to 1990

Educational Background

West Georgia Technical College Carrollton, Georgia

● Medical Coding Certification Graduated 07/2018

High School Carrollton, Georgia

● Diploma 1984

Awards & Honors

● Dean’s List (every semester) 2017 to 2018

● Customer Service Quality Recognition 2013

● Customer Service Training Completion Recognition 2012

● Good Conduct Medal USMC 1990

● Overseas Medal USMC 1987

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