Sales Associate General Manager

Thank

PAMELA FLYNN

*** ******** ***** **** · 214-***-****

advlor@r.postjobfree.com

ServSafe certified food industry professional with over 20+ years of experience as General and Kitchen managers. A hard-working leader with excellent personal and coaching skills who thrives in fast paced environments. Highly skilled at customer service and building long-term customer and crew loyalty. Known for improving team efficiency and creating a happy place to work.

EXPERIENCE

2019 - 2020

GENERAL MANAGER IN TRAINING, McDonalds

Performed all manager functions including, hiring, training and creating reports

Managed food inventory, food costs and food ordering

Reduced drive-thru time by over 1 minute

Implemented all team members wearing headsets to improve food prep time and reduce customer waiting time

2013 – 2019

GENERAL MANAGER, Wendy’s

Created team schedules, hiring, training, goal setting and development of crew

Managed and ordered inventory using computer

Performed food variance reports and developed action plans to address issues

Decreased drive-thru times from ~3 minutes to 97 seconds

Improved Voice of Customer scores from 65 – 97, became known as the “friendliest Wendy’s in the Mid-Atlantic Area.

Reduced food costs from 3% to 1.2%

2007 - 2013

GENERAL MANAGER / DISTRICT MANAGER, Five Guys

General Manager for 3 years and promoted to District Manager supervising 5 stores

Created Daily Operations and Cost Reports

Performed store inspections and provided feedback and mentoring to GM

Rehired and trained an entire staff due to failing operations and poor “secret shop” scores

Improved “secret shop” scores by 50-75%

Reduced drive-thru times from 20 minutes to 45 seconds

Ordered, inventoried and controlled food costs

Received a 98% on Quality Service and Cleanliness – garnering the store the “Most Improved” status within the ten-store franchise

2005 - 2012

SALES ASSOCIATE, Edie Bauer

Assisted customers with sales, setup the sales floor and displays

Worked the cash register as needed

1997 - 2007

GENERAL MANAGER & ASSISTANT MANAGER, Boston Market

Increased catering business by 50% to become the number 1 catering location in the region

Improved sales and increased P&L by 25%

Trained and developed shift leads and catering team

EDUCATION

SERVSAFE, Valid through 2023

2012 - 2019

MCDONALD’S LEADERSHIP TRAINING

Professional services in Food Safety, Organization, Leadership skills

LEWISVILLE HIGH SCHOOL, Lewisville Texas

Diploma in general studies

SKILLS

High Volume Food Prep

Food Inventory Control & Ordering

Catering

Scheduling

Cashier

Food Ordering

Kitchen Management

Cooking

Mentoring & Coaching

Recruiting

Vendor Management

Training & Development

I thrive in a fast-paced environment working closely with others to serve people good, nutritious food while building efficient and happy teams.

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