sheri lafollette

**** ***** ****** ******, **** 419-***-**** advlob@r.postjobfree.com

PROFILE

Goal-directed, profit driven professional. Self-motivated with high energy, initiative and focus. Keen insights into the needs and views of others; able to listen and identify issues or problem areas, and form innovative solutions. Professional, personable, and articulate in presentation.

Areas of Strength

Employee Relations & Customer Service

Staff Training & Development

Problem Solving/Decision Making

Insurance documentation

Strategic Marketing

Promotions & Merchandising

Performance Management

Medical billing

Account Development & Retention

Competitive Product Positioning

Microsoft Word, Excel, & Power point

Respiratory equipment

Professional Experience

ADVANCED HOME MEDICAL

Senior intake specialist, 2021 to 2022 let go do to downsize!

Process incoming referrals, ensuring documentation meets insurance requirements for location reimbursement.

Provide timely follow up on information requested to ensure customer can receive services as quickly as possible.

Coordinate with delivery technicians on completed orders, service requests, and equipment pickups for accuracy and expedited customer service.

Work closely with accounts receivable to ensure accurate billing, meet timely filing demands, and to minimize branch financial write offs.

Work closely with insurance payors to gain authorizations and branch reimbursement.

Assist location manager by directing intake staff, provide valuable training, and conducting TEAMS calls with members of corporate staff on changes being made in the local market, with insurance payors, and local referral sources.

Expert knowledge of qualifying documentation requirements for complex respiratory equipment, such as oxygen and ventilators.

Expert knowledge of requirements needed to gain insurance authorization by payor source.

HCR ManorCare

Medical Biller, 2016 to 2021

Rebill claims 60 days or older

Adjust Patient Liability

Work with Medicaid to ensure billing is corrected to reflect correct patient liability

CITIZENS BANK – Maumee, OH

Universal Banker, 2014-2016

Provide excellent customer service through service and product knowledge

Vault custodian

Discussed with customers, and coordinated with bankers, to diversify and maximize the earning potential of their monies.

Assist customers with diversification of personal finances.

Consultation with customers to maximize their financial future.

250% to quota for last two quarters.

Hold National Mortgage Licensing System (NMLS) number

MENARDS – Toledo, OH

Receiving Associate, 2012 to 2014

Responsible for all shipments in & out of facility.

Ensured all documentation was accurate and finalized on computer.

Accountable for shrinkage in the receiving department.

FIFTH THIRD BANK—Toledo, OH

Customer Service Representative, 2010 to 2012

Received recognition for sales leader in Toledo market

Assist customers with diversification of personal finances

Provide excellent customer service through service and product knowledge

Wal-Mart – Toledo, Ohio

Shipping/Receiving Manager, 2003-2010

Responsible for all shipments in & out of facility

Coordinated activities of all floor associates in my department.

Ensured all documentation was accurate and finalized with hand-held computer

Accountable for all shipping associates, and any shrinkage in the department

Education & Certifications

TIFFIN UNIVERSITY—Tiffin, OH

Bachelor’s Degree in Business Administration August 2013

Contact this candidate