Dana Marcel Johnson-Prince

***** ********* ******* ******

Brandywine, Maryland 20631

(H) 301-***-**** (W) 703-***-**** (C) 301-***-****

Email address: advlny@r.postjobfree.com

An, IT Professional with 18 years of experience, including fields of Microsoft Windows and Exchange Administration, SharePoint Administrator, Lotus Notes System Administration, Director Mission Administrator, System Engineering, and LAN Installations. I have proven my reputation for customer service, with strong impersonal skills. I am a communicator, a decision maker, and a Team Player with the ability to work in a fast-paced and high pressure environment.

Professional Certifications

Project Management Professional Certification 2020

AWS Certified Solutions Architect-Associate 2020

CompTIA Security+ CE certified 2018

IBM Certified System Administrator, Lotus Notes and Domino 9 2016

Clearance

Top Secret with Full Scope Polygraph

Operating Systems

Windows Server 2016/2019, SharePoint 2010/2013, and 2016, Exchange 2013/2016, Lync 2010/2013, System Center 2012, Windows 2010, MS Windows NT 7.0, MS Windows NT 4.0, Windows 2000-2003, Windows XP, and Sun/SGI/HP Unix

GUIs: Windows XP, Citrix (winframe), Java desktop, and Reflection for UNIX

Work Experience

BAE Corporation

Domino and Windows Administrator 08/2021-Present

As a Domino Administrator/Engineer I am responsible for supporting Windows and Linux OS. Maintaining IBM Monitoring Services, Tivoli monitoring, WatchDog Service support. Backing up and restoring Domino platform services. Monitoring health of the Domino cluster. Debug issues and outages with Domino support. Managing user permissions and accesses. Support Linux and Unix administration. Patching support for vulnerabilities and maintaining operations. Diagnose and remediate issues with Windows Server Infrastructure, and related roles and features, as well as other Microsoft and third-party Windows business infrastructure applications, while identifying recurring issues which can be remediated through automation. Install and configure software and hardware. Manage network servers and technology tools. Set up accounts and workstations. Monitor performance and maintain systems according to requirements. Troubleshoot issues and outages on Linux and Windows Servers. Ensure security through access controls, backups and firewalls. Upgrade systems with new releases and models. Develop expertise to train staff on new technologies. Independently ensures data/media recoverability by following a schedule of system backups and database archive operations. Ensures that performance and security of computers meet the needs of network users. Experience administrating cross-domain solutions. Experience operating a computer systems service desk such as ServiceNOW or JIRA service desk. Restore users data, desktop, and emails, using SnapManager, Rubrik, and RoboCopy Scripts.

Leidos Corporation

Exchange/O365 Administrator 10/2020-08/2021

Manage over 15 Microsoft Exchange Servers. Set up user accounts and mailboxes along with backup, security and restoring files. Perform routine server maintenance, configure new users and on call as the first point of contact for problems involving Microsoft Exchange. Remotely log into servers in order to perform technical software configuration, rebooting, and other remedial actions. Provide implementation, troubleshooting, maintenance, and monitoring support for physical and virtual servers. Collaborate with peers and other service lanes to perform network latency analysis to address slow connections and user experience issues. Join effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Establish and maintain comprehensive availability and capacity management solution using lessons learned and best business practices. Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, operational assessment and process improvement initiatives. Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after hours. Update operations and monitoring documentation for 24/7/365 Operations Watch personnel. Supporting issues related to group mailboxes and distribution lists to include designating an end-user(s) as the group mailbox owner. Managing and operating email routing devices and services (like McAfee, Proofpoint and Edge devices). Perform day-to-day management and administration for Exchange Online system within an Office 365 hybrid/cloud environment. Manage, maintain, and troubleshoot email retentions systems utilizing Veritas Enterprise Vault. Managing roles and services, user permissions, email queues, and dynamic distribution groups. Implementation of Exchange PowerShell to fulfill automation task.

Qvine Corporation, Three Positions

SharePoint Site Owner 12/2016-10/2020

I develop, create, and deploy SharePoint Team Sites functionality including workflow, forms, and any other required team collaboration functionality. I give user permissions to websites, team calendars, and SharePoint sites. Create new Site Collections and Sub Sites. I manage permissions and securities for each site collection. I develop SharePoint solutions to business processes. Gather user requirements from employees. Write workflows in SharePoint designer. Display links and images for SharePoint. Meet with all project managers and project teams individually 1-2 times a year to help them achieve their goals in SharePoint and gather feedback. Provide technical support to end users by answering Help Desk Tickets, emails, phone calls, and face-to-face conversations. Download MS Patches Monthly, to the SharePoint 2016 Servers. Document workflows and Standard Operating Procedures for processes and projects.

Exchange Administrator 12/2011-Present

As an Exchange Administrator, I administer Exchange Permissions, Outlook Rules, Retention Policies and Security Settings in the Exchange Management Console on the Windows 2008 Server. I manage Directory with creation and deletion of user accounts and adding and removing user from Exchange Groups. I manage databases and administer commands in the command line using Exchange Management Shell. I trouble shoot user problems in Microsoft Outlook, such as: calendars, accessing mail, classification tool, and Out-of-Office agents. I am experienced in User Base Certificates for signing and encrypting the Digital Signature for Outlook and Web Browser. I develop procedures and technical documentation for administration of Microsoft Exchange Outlook. Support load balancing and transferring mailboxes, databases and exchange servers to the back up in preparation for Monthly Maintenance Service Outages.

Lotus Notes Administrator 12/2011-Present

I am responsible for ensuring the mail tracking is ran smoothly, by monitoring server status for the Server Management Console in Lotus Notes. I troubleshoot the domino service and operating system problems, data migration, analyzing the logs to determine the cause of server failures. I create, archive, delete and modify user accounts in the Lotus Notes. I reset, recover, recertify users lotus notes ids and passwords. I also give user accesses to Lotus Notes Databases through Access Control List (ACL). Restore user accounts if data is lost. Recycle Lotus Notes Servers. On a daily basis work Remedy Tickets for Exchange and Lotus Notes Email issues.

L3 Communications Corporation, Lotus Notes Administrator 07/2010-12/2011

I was responsible for providing IBM Domino Server Administration. My duties entailed providing Lotus Notes development services to include requirements analysis, design, development, maintenance, application migration, data migration, product upgrades/integration services and testing. I developed and modified new Lotus Notes Domino applications using Lotus Script or formula languages. Facilitated requirements by gathering, application creation, deployment and provide application O&M. Transition numerous Lotus Notes databases from current platform to web base platform inclusive of research and recommendations of tools to enhance current and future development platforms. I provided coordination, configuration, and implementation of virtual systems to include virtualization, DNS troubleshooting, Microsoft Active Directory Management, PKI x5.09 Certificates and LDAP configuration.

BAE Systems Corporation, Lotus Notes Administrator 06/2007-07/2010

I was responsible for providing IBM Domino Server Administration and Support. Other responsibilities included Domino Lotus Notes installation and configuration on the Microsoft 2000/2003/2008 operating systems, monitoring server status, troubleshooting the domino service and operating system problems; applying patches, hot fixes, and updates as needed, server upgrades, data migration, analyzing logs to determine the cause of server failures, troubleshooting problems that arise with the functions such as calendaring, accessing mail, out-of-office agents, failovers, and server replication. Other duties have also included redesigning Lotus Notes database and ensuring compliance with the customer’s security policies.

Domain Administrator (DMA) 07/2005-06/2007

My job duties entail providing Tier 1 and 2 Support to Agency personnel. As a DMA I performed access management services across multiple systems and applications including; Windows 2000, Windows XP, Unix, Oracle, and Lotus Notes. I managed user access accounts to applications and systems across the Agency Data Network (ADN), which includes registering user ids, creating, deleting, and transferring user accounts on the electronic database systems. I created, distribute, and maintained all Agency-wide user credentials, in Windows Active Directory. I troubleshot and resolved access problems referred by Close Support Teams.

Training

Certificate of Completion Securing Windows Server 2016 2020

Certificate of Completion CISSP-Certified Information System Security Professional 2020

Certificate of Completion Introduction to Cloud Security with Microsoft Azure 2020

Certificate of Completion Microsoft Office 365 Groups: Group Applications 2020

Certificate of Completion Exchange 2016 Migration, Federation, and Sharing 2020

Certificate of Completion Microsoft SharePoint 2016 Site Owner 2020

Certificate of Completion Microsoft SharePoint Site Administrator 2019

Certificate of Completion Coders for Non-Coders 2018

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