Service Representative Customer

BENEDICTA I. OGIAMIEN

Location: Houston, TX • Phone: +1-832-***-****• Email: ******************@*****.*** EXPERIENCE CUSTOMER SERVICE SPECIALIST

Customer Service Specialist with 5+ years’ experience assisting customers, scheduling services via the online interface, answering phone inquiries, and following up with the status of orders. Key skills include:

Ticketing System

Problem Solving

Microsoft Office Suite

Team Leadership

Communication Skills

Conflict Management

Microsoft Office Suite Product Knowledge Troubleshooting & Resolution PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE JANUARY 2017 – PRESENT GLOTECH CONSULTING – HOUSTON, TEXAS

Great customer service skill and strong attention to detail

Strong problem-solving and decision-making skills

Able to organize, prioritize, anticipate situations, act, and see issues through to completion

Able to work independently and proactively in a fast-paced, high-growth environment

Proficient in using the internet and navigating seamlessly between multiple applications

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

Listen attentively to caller needs to ensure a positive customer experience.

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

budgets and proactively followed up with all leads

Assisting customers through different communication channels like email, phone using the ticketing system.

Collaborating and escalating issues to other teams to find solutions

Collecting and summarizing feedback from customers to give to sales, development, operations, and marketing teams to improve the customer experience Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Easy to work with and Accepts feedback well

Handles duties including signing up new customers, retrieving customer data. ED U C A T I O N

HIGH SCHOOL DIPLOMA

CERTIFICATE IN CNA

Contact this candidate