Service Representative Customer

cE CARMEN ERVIN

PROFESSIONAL

SUMMARY

SKILLS

EDUCATION

WORK HISTORY

carmenervin

*, **

@gmail.com (40 38-8413 Ellenwood, Georgia, 30:

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational

improvements.

Team player with the ability to provide outstanding customer service.

Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.

* Guest experiences * Team building

© Organization * Customer service

© MS Office © Problem resolution

High School - 2019

Morrow High School - Ellenwood, GA

Hotel Concierge - February, 2022 to Present

Hotel Indigo Atlanta Downtown, an IHG Hotel - Atlanta, GA

* Maintained front desk’s concierge book to provide visitors with access to relevant local information.

Provided each guest with a list of the resort's upcoming activities and events in order to make their stay more

enjoyable upon check-in.

Arranged for visitors’ transportation to and from the airport, train station, and events.

Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently

arriving at work ready to work right away.

Assisted visitors with their requests for dining and tourist attractions by researching various venues and

locations

* Used active listening, conflict resolution, and dynamic communication skills to quickly and effectively resolve

issues.

Scheduled flower, gift, and other product deliveries, as well as spa and dining reservations.

Tier 1 Tech Support - May, 2021 to December, 2021

Apple - Ellenwood, GA

* Described step by step solutions to customers to aid in problem resolution.

* Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or

questions.

© Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.

Multi-tasked by searching data bases, conversing with team leads and other departments, and taking notes all

while providing world-class phone service to clients.

Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

By taking ownership of the problem, actively listening, being empathetic, and utilizing personal knowledge and

databases, was able to effectively resolve client concerns.

Customer Service Representative - February, 2021 to May, 2021

Walmart Supercenter - Ellenwood, GA

© Provided a superior customer experience in order to build a loyal customer base

* Answered customer calls promptly to avoid long wait times on hold.

© Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and

resolving their concerns.

Online Personal Shopper - October, 2020 to January, 2021

Walmart Supercenter - Ellenwood, GA

* Bagged Items for customers in a fast paced environment

© Improved stats by teamwork

ACCOMPLISHMENTS ® Provided exceptional service to special needs and elderly passengers, receiving five-star ratings on traveler

surveys.

Provided exceptional service with a smile to all guests and received the highest number of five-star reviews in

the entire department.

Handled all cash and credit cards for payment, resulting in zero errors over the course of 6 months.

Attended voluntary trainings and workshops and received a job promotion as a result.

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