Administrative Assistant Service Representative
Resume:
Lacie Baker
***************@*****.***
Objective:
To obtain a position where my administrative knowledge and skills can be put to use. Education:
**** ***** (Boone Campus) GED
1125 Hancock Drive
Boone, Iowa 50036
2002 Dmacc (Boone Campus) Certified Nurse Aide
1125 Hancock Drive
Boone, Iowa 50036
1999-2002 Boone High School General Studies
500 7th Street
Boone, Iowa
50036
Work History:
07/2018- Current Phatboy’s Fab Shop
100 East Street NE
PO Box 125 Blairstown, Iowa 52209
Title: Partner / Owner
Duties Include: Keep accurate records of all accounts receivable and accounts payable, keep accurate bank records, write up estimates when needed, complete all repair order reports / invoices for customers, prepare all reports and records necessary for tax purposes, assist with mechanical tasks as my current knowledge allows, listen and be taught mechanical tasks I am unfamiliar with, general cleaning duties, keep workspace organized, and any other tasks that may arise. Lacie Baker
***************@*****.***
3/2022 - Current Iowa Department of Human Services Title: Clerk Specialist
Duties: Acts as the resident expert in the implementation and maintenance of technical program guidelines or performs lead worker duties in the conduct of office services support operations as an assistant to an office supervisor or administrator; performs complex and difficult clerical duties of a quasi-administrative nature to conduct specialized technical and clerical processes and records management functions; performs related work as required. 2/2021 - 3/2022 Guaranteed Rate
3490 North Ravenswood
Chicago, IL 60613
Title: Appraisal Desk Coordinator
Duties Include: Relaying information between appraisers and the loan team by email and phone, complete a daily list of assigned files requiring attention, communicate with my team members regarding orders when multiple people are working on the same file, order appraisals, order disaster inspections, complete any requests made by appraisers or loan team member, any other tasks as assigned.
9/2019 - 2/2021 Duffy’s Classic Cars, LLC
250 Classic Car Court SW
Cedar Rapids, Iowa 52404
Title: Administrative Assistant
Duties Include: Answering phones, greeting customers, prepare quotes for customer jobs as well as internal jobs, taking customer payments, looking for and ordering auto parts as requested by technicians, creating invoices for all work completed by each technician based on labor and parts used, complete billing of invoices, keep track of on hand inventory on commonly used items, filing, keeping customer records, keeping record of work completed on each vehicle in our possession, assist technicians with jobs as requested, basic housekeeping such as keeping the restrooms clean and office tidy, as well as any other duties assigned to me.
05/2019 - 9/2019 McGrath Collision Center
1919 Dodge Road NE
Cedar Rapids, Iowa 52402
Title: Office Administrator / Receptionist
Duties Include: Answering phones, greeting customers, listening to customers needs, getting information regarding the customer’s vehicle as well as the damage details for that vehicle, using general office equipment (such as: phones, copy machine, fax machine, laminate machine, calculators, etc.), run daily reports showing the flagged hours for each technician in the shop, run daily reports showing the sales for each day, run weekly reports showing all the vehicles that are scheduled in for the upcoming week, open work tickets for each vehicle that comes to the shop, balance each ticket upon completion of repairs, close each ticket upon vehicle completion, keep track of all employee time off requests, complete a report on Monday mornings regarding any time off employees had for the week prior to send to payroll, complete a daily deposit, communicate with various tow companies, communicate with various insurance companies, and any other tasks that are assigned to me. I am expected to meet deadlines with each of the reports I run on a daily and weekly basis as well. Lacie Baker
***************@*****.***
02/2017-4/2019 DaVita Dialysis
1002 4th Ave SE
Suite A
Cedar Rapids, IA
Title: Administrative Assistant
Duties Include: Answering the phone, assisting patients with making doctor appointments, assisting with patient scheduling for our clinic, assisting the Nephrologists with documents as needed, keeping patient charts up to date and accurate, filing, taking inventory of clinical supplies and ordering once per week, completing all new patient paperwork, completed government required documentation for all patients on dialysis, completing all paperwork for the clinic, holding morning meetings with all clinic staff to discuss patient needs or anything else as required, holding a weekly meeting with a team of healthcare providers for the patients regarding the status of all patients, updating patient information into the computer system, making and updating reports for different clinical needs, assisting the nurses and patient care technicians with duties regarding patient care, using a fax/copy machine, scanning documents into the computer system, providing the insurance team with insurance information on all patients, preparing reports for the patients’ care team to discuss with the patients, general cleaning, putting in work orders for things within the clinic that needed to be fixed or tending to, plus many other general office tasks as assigned.
1/2016-2/2017 Transamerica/Aerotek
C Street
Cedar Rapids, Iowa
Title: Customer Service Representative
Duties include: Answering inbound phone calls from customers with questions regarding their life insurance policies. Researching to find the answers to the customers questions. Assisting family members of the policy holder with questions regarding the insurance policy if applicable,
(keeping in mind the privacy laws). Reporting any mistakes or concerns to my direct supervisors. Documenting all phone calls as required. Lacie Baker
***************@*****.***
7/2015-10/2015 Riverside Communities
3440 Grand Avenue
Ames, Iowa 50014
Title: CNA
Duties include: Providing cares and supports with activities of daily living to each resident within the facility. Reporting any necessary information to the Charge Nurse on duty. Completing state mandatory charting on each resident within the facility. As well as any other duties as assigned by the charge nurse on duty or the Director Of Nursing. 8/2012-7/2015 Genesis Development
927 8th Street
Boone, Iowa
50036
Title: EBCE Instructor / Employment Specialist
Duties include: Preparing a lesson plan each week for the EBCE program for the Boone High School. Teaching career exploration in the classroom at the Boone High School one day per week. Assisting the students at their internship sites four days per week. Setting up unpaid internships for the students attending the EBCE program. Keeping track of grades. Attending meetings and assisting with the IEP process for each student. Attending meetings for adult clients. Keeping records and files for each client and student. Assisting adult clients with finding and maintaining community employment. Teaching adult clients employability skills. Attending job interviews with clients. Assisting the employers of the clients with accommodations for the job to be successful for the clients. Assisting and providing support for adults with disabilities as well as mental health issues. Other duties as assigned. 2010-2012 Wal-Mart Stores
1515 SE Marshall Street
Boone, Iowa 50036
Lacie Baker
***************@*****.***
Title: Customer Service Manager
Duties include: Supervising cashiers, customer service personnel, maintenance crew, as well as courtesy clerks. Complete performance reviews for staff annually. Complete and maintain cash register audits daily. Assist customers as needed. Any other tasks as assigned. Lacie Baker
***************@*****.***
References:
Lisa Anderson - Genesis Development 515-***-**** Amanda Marshall - Riverside Communities 515-***-**** Elizabeth Johnson - DaVita Dialysis 319-***-****
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