Service Representative Administrative Assistant

Thelma Williams

• Rowlett, TX • 972-***-**** • *******************@*****.***

- Core Competencies -

Passed Texas All Lines Adjuster Course

Skilled at adhering to state laws and policies

Demonstrated leadership ability

Ability to communicate large amounts of information in a clear, concise, and understandable manner

Microsoft Office, Google Suite, 3and related apps

Effective commination across multiple teams and time zones

Excellent interpersonal and analytical skills

Exceptional negotiation and conflict resolution capabilities

PROFESSIONAL EXPERIENCE

Dallas and Garland ISD

General Educator (2016 - Present)

Lead a team of teachers to effectively instruct 50 scholars over 48 standards over an academic year

Communicate effectively cross functionally with team members, stakeholders, parents, and other involved parties to ensure proper instruction and knowledge

Create and implement rigorous lesson plans, learning goals, progress, and data tracking to accurately address district assessments

Explore alternate solutions to complex problems to account for multiple learning personalities and styles

Effectively elevated Texas state benchmark scores from 40% to 82% in one year using the metrics from different assessments, identifying gaps for improvement, and implementing progress plans

AEP Swepco

Customer Service Representative (2010 - 2016)

Process customer requests for service, answer customer inquiries and resolve customer complaints via telephone, Internet, email, and written correspondence.

Process account maintenance transactions related to external collection functions, negotiate payment arrangements with delinquent account holders, perform inbound and outbound collection calls, respond to collection vendor inquiries, investigate fraud, and bill disputes, and support of collection functions overall

Complete billing adjustments as needed, including processing no-bill and internal bill warning messages. Analyze and recalculate bills, initiate, and complete field investigation orders, and other work related to rendering customers an accurate bill.

Republic Wholesale Distribution

Executive Administrative Assistant (2004 - 2010)

Compiled bookkeeping records and generated financial statements for clients; conducted all general accounting

Liaison between various departments and stakeholders effectively, gathering and conveying information as needed and making sure effective communication is maintained

Coordinate check points in multiple projects to ensure completion of goals

EDUCATION & CREDENTIALS

Wiley College

Bachelor of Business Administration

Ashford University

Master of Education

All Lines Adjuster Course Certificate

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