Customer Service Assistant Store

Jose L. Perez

** ********* ***. ********* ********** 95363

209-***-**** ***********@*****.***

Qualification Summary

More than 30 years of multi-unit and big box retail management experience. Proven track record of success in improving sales by as much as 25% and reducing shrinkage by as much as 12%.

Hands-on, motivational leadership style and ability to effectively communicate with personnel which creates and maintains a focused team.

Positive work environments that have reduced turnover up to 34%. Astute fiscal manager with the ability to reduce expenses and optimize payroll to achieve positive P & L results.

Innovative and resourceful merchandising, promotions and marketing increases customer traffic and drive sales volume.

Experience

April 2022 to present Macy’s Modesto, Ca

Big Ticket Sales and Customer Service Manager

Big ticket Team offered each customer top-notch empathetic personal service to increase Big Ticket Sales & customer satisfaction and Loyalty. Improve operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs. used a consultive sales approach to understand customer needs and recommend relative offerings.

Provided accurate information about promotions, customer programs, and products, helping drive customer retention. Met and exceeded up-sell goals by highlighting target merchandise with strategic offerings and promotions. increased sales by understanding customer needs & offering advice on purchases and up-selling additional products. utilized exceptional communications to contact customers, assess needs, and present solutions.

Provided inbound and outbound customer service in a fast-paced environment. Supported branding strategy by ensuring product displays aligned with corporate standards

March 2012 to February 2022 CVI Union City, Ca

General Manager

Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining employees. Responsible for fitting and installing equipment in vehicles for large fleets. Make sure to meet timelines on the completion of all vehicles.

Creating estimates, diagrams, and parts lists, ordering parts and equipment for each specific job. Responsible to make sure parts and equipment are available when jobs are scheduled.

Communicate with customers to keep them informed when vehicles are scheduled and when they will be completed to get them on road.

Responsible for a safe and friendly work environment. Responsible for any customer concerns and finding solutions to any setbacks that might delay the completion of any scheduled jobs.

Maintain a steady workflow by following an organized work schedule. Make sure employees are properly trained to perform any given task.

Accomplished subsidiary objectives by establishing plans, budgets, and results from measurements; allocating resources; reviewing progress; making mid-course corrections.

Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinates actions with corporate staff.

March 2009 – December 2011 Wal-Mart Livermore, CA

Assistant Store Manager

Lead team in achieving 5 to 7 % monthly sales increases constantly while in role

Executed a new inventory control process to increase efficiency and reduce working capital.

Actively lead overtime reduction that resulted in higher profits without compromising service.

Implemented a safety-positive culture resulting in a decrease of accidents by 30%.

August 2007 – July 2008 Wiley Group Palm Springs, CA

General Sales Manager and Finance Director

Designed and executed a successful business turnaround strategy resulting in positive

cash flow from a $30,000 monthly loss in less than 8 months.

Lead marking changes focusing on targeted demographics.

Lead staffing changes that required exceptional managerial courage.

Coached, developed, and mentored remaining staff on key sales and business tactics.

November 1998 – June 2007 South City Ford South, San Francisco, CA

General Manager and Finance Director

Increased sales year over year by 5%.

Increased customer satisfaction rating from 55 % to 97%.

Decrease employee turnover by 75%.

Reduced workmen’s comp claims by 25%.

Managed and optimized $10M in inventory.

Promoted to general sale manager/finance director in less than 3 years.

Jose Perez

September 1991 – November 1998 LMC Corp. Pleasanton, CA

Regional Sales Manager

Increased sales year by over 15%

Reduced accidents by over 50%

Significantly improved Customer satisfaction

Mentored and trained associates in 11 locations

Increased customer satisfaction rating from 70 % to 95%.

1987–1991 B and J Wholesale Lawton, OK

Co-owner

Designed and executed a successful retail and wholesale business turnaround strategy

Resulting in positive cash flow from an average of $18,000 monthly loss in less than 12 months.

Lead marketing changes focusing on targeted demographics.

Coached, developed, and mentored remaining staff on key sales and business tactics.

1985–1987 First American Solar Lawton, ok

Warehouse Manager

Implemented an improved workflow process that significantly improved the operation

Increased operational efficiency by 40% which eliminated overtime.

Reduced warehouse inventory and working capital by 15%

Supervised all shipping and receiving

1978–1985 U.S. Army U.S.A.

Crew Chief

Supply chain and logistical support

Strategic Operations, Planning, and Implementation

Military intelligence

Education

1980–1982 University of Maryland

2 Years of Coursework toward a Bachelor’s Degree in business

Certified Food Safety Manager by the National Registry of Food Safety Professionals

Extensive training in Customer Service, Billing, Collections, Communications, Contract Application, Diversity, Merchandising, Hiring Practices, Coaching, Training, and Human Resources Counseling

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