Molly Kellenberger

Chicago, IL *****

417-***-**** - advlm7@r.postjobfree.com

Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Commended for having solid attendance record and delivering exceptional customer service.

06/2022 to Current Cocktail Waitress- The Redhead Piano Bar, Lodge Management Group – Chicago, IL Collected dirty flatware and glassware to deliver to sanitizing station.

• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales. 01/2021 to Current Eunoia- Personal Business – Chicago, IL

• Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation.

• Grew sales with great work ethic, individualized care plans, positive attitude, and educating clients..

• Created marketing advertisements to increase awareness of services and boost sales. 06/2022 to 12/2022 Bartender- Industry Key Club – Chicago, IL

.• Served high customer volumes during special events, nights and weekends.

• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

09/2021 to 06/2022 Licensed Massage Therapist- Windy City Massage – Chicago, IL Maintained client treatment records and designed long-term care programs for return customers.

• Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.

• Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.

• Created marketing advertisements to increase awareness of services and boost sales. Booked appointments, answered phones, greeted clients, handled payments and created client service tickets. 11/2020 to 09/2021 Licensed Massage Therapist- The Wellness Revolution – Chicago, IL

• Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.

• Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue, Swedish, prenatal, reflexology, and trigger point therapy techniques. 05/2020 to 09/2020 Server- The Skokie Country Club – Skokie, IL Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business. Cultivated warm relationships with regular customers.

• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

• Worked with POS system to place orders, manage bills and handle complimentary items. 09/2019 to 03/2020 Licensed Massage Therapist- Aligned Modern Health – Chicago, IL Maintained client treatment records and designed long-term care programs for return customers.

• Implemented multiple massage techniques, manipulating patients to relieve symptoms throughout body and restore total-body balance.

• Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.

01/2018 to 09/2019 Merchandising Specialist- Anderson Merchandisers, LLC – Joplin, MO

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.

• Established strong vendor relationships to maintain and support business.

• Prepared interesting and innovative visual displays to grab customer interest and promote sales. 03/2018 to 03/2019 Professional Organizer- You’re A Mess- Personal Business – Joplin, MO

• Adhered to professional house cleaning checklists.

• Developed strategic plans for day-to-day operations. Education

LMT: Massage Therapy City Pointe Beauty Academy - Webb City, MO 05/2019 High School Diploma Christian Academy - Carthage, MO 01/2017

• Food and beverage pairings

• Bar terminology

• Wine Service

• Menu Memorization

• High-Volume Dining

• POS system expertise

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