Kathryn Townsend

*** ******* ** #*****

Lexington, KY 40509

advlm1@r.postjobfree.com

502-***-****

Work Experience

CVS Customer Service Reprentative

Remote Position

September 15, 2021- January 11,2023

I responded to claims inquiries, while managing client records, provided policy and service information by answering general questions and concerns. Upon request from the member I canceled their coverages and scheduled auto payments to be removed from their financial institute, while assisting them with their applications helping complete them from start to finish.

CSR

Maximus Call Center

CSR Call

May 2021- August 2021

My role consisted of assisting members who called in to apply for health coverage through the Health Connector Care Program for the Obama Care. I enrolled clients by doing a full application, assisting them to choose an affordable plan. I responded to claims inquiries, while managing client records, provided policy and service information by answering general questions and concerns. Upon request from the member I canceled their coverages and scheduled auto payments to be removed from their financial institute.

Shuttle Driver

RJ Corman- Georgetown, KY

January 2021- May 2021

Drove new inventory vehicles off Toyota's assembly line and parked them in the designated parking space to be driven onto the train for delivery.

Production Assembly

Konica Minolta - Lexington, KY

September 2020- January 2021

My role in this position is to prepare documents for the desired company, by removing staples from

company's folders and neatly prepared in the desired order. Place the documents back into the box, sign

and seal.

CSR - Customer Service Representative (REMOTE)

Faneuil Hall Marketplace - Lexington, KY

June 2019 to September 2020

My role is to assist members who called in to apply for health coverage through the Health Connector, for the

state of Massachusetts. I enroll clients by doing a full application to seek approval for health coverage through

the Mass Health Connector program. I respond to claim inquiries, manage client records, provide policy and

service information by answering general questions and concerns. Upon request from the member I cancel their

coverage and schedule auto payments.

CSR - Customer Service Representative

Copart, Inc - Lexington, KY

May 2018 to June 2019

My position as a call center rep who assisted with USAA insurance claims, where I sent out insurance packet

claims to the insured and followed up making sure that the packet was returned to the insurance company.

Made outbound calls and received inbound calls to assist and answered questions for customers.

Assistant Manager

America's Car Mart

February 2014 to May 2018

Started working for this company as an Account Rep within three months I was promoted to Senior Account

Rep, within eight months, I was promoted to Assistant Manager. Had a total of 350 customers who I counseled and called for reminder of payments also to help

to manage their funds to be able to afford their car loans, scheduled home visits, bank deposits, opening and

closing of the business, and repossessions.

Swing Manager

McDonald Corp.

May 2006 to December 2013

Started as a crew member, within 6 months became a crew trainer. A year with the company got promoted to

Swing Manager. Trained new employees, opening and closing of the business, bank deposits, scheduling

work hours, cashier, back line cook, etc.

Education

High School Diploma

Corner Christian Correspondence School

Townsend, GA March 2015

Skills

* Inbound and Outbound Calls

• Call Center

• Customer Care

• CSR

• Customer Service

• Assistant Manager Experience

• Cold Calling

• Upselling

• Account Management

• Sales

• Salesforce

• Negotiation

• Assistant Manager Experience

• Cash Handling

• Merchandising

• Inventory Control

• Supervising Experience

• Management

• Store Management Experience

• CRM Software

• Recruiting

• Pricing

• Procurement

• Customer Relationship Management

• Sales Management

• Relationship Management

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