Jennifer Allen

South Point, OH *****

advlly@r.postjobfree.com

+1-740-***-****

Authorized to work in the US for any employer

Work Experience

Remote Answering service operator

Continental Message Solutions, Inc - Columbus, OH

May 2022 to July 2022

Answering calls for call off lines and documenting employees call off or tardy status. Answering after hour calls or overflow calls for doctors offices, and hospice/home health, and taking messages for patients/ clients and see if it was needing dispatched as an emergency or held for the office. Dispatched the messages to the on call nurse or doctor. Call Center Customer Service Representative

Incept - Canton, OH

August 2021 to December 2021

Finishing orders and taking payments for summit racing equipment. Placing new orders for summit racing equipment.

Call Center Representative

GC Services - Huntington, WV

January 2021 to May 2021

Worked on emails, doing general customer service, online orders and digital troubleshooting. Transferred to taking calls for customer service and online orders/digital. Went to scheduling for covid vaccines and cancelling appointments and did that for three-four weeks. Went to support team dealing with technical side of things. Customer Service Representative

Speedway LLC - South Point, OH

August 2009 to August 2015

Started directly out of high school. Dealt with customers, cash, and making sure the store was clean and stocked and that all the machines in the store worked properly. Education

High school diploma

South Point High School - South Point, OH

August 2005 to May 2009

Skills

• Customer Service

• Avaya

• Typing (3 years)

• Communication Skills

• Cash Handling (6 years)

• Computer Skills

• Phone Etiquette (9 years)

• Customer service (9 years)

• Salesforce

• Data Entry (3 years)

• Data collection

• CRM Software

• Microsoft Outlook

• English

• Microsoft Office

Assessments

Customer Focus & Orientation — Highly Proficient

June 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call Center Customer Service — Highly Proficient

June 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Typing — Expert

August 2022

Transcribing text

Full results: Expert

Customer service — Proficient

May 2021

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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