Center Representative Service
Resume:
Jennifer Allen
South Point, OH *****
*********@*******.***
Authorized to work in the US for any employer
Work Experience
Remote Answering service operator
Continental Message Solutions, Inc - Columbus, OH
May 2022 to July 2022
Answering calls for call off lines and documenting employees call off or tardy status. Answering after hour calls or overflow calls for doctors offices, and hospice/home health, and taking messages for patients/ clients and see if it was needing dispatched as an emergency or held for the office. Dispatched the messages to the on call nurse or doctor. Call Center Customer Service Representative
Incept - Canton, OH
August 2021 to December 2021
Finishing orders and taking payments for summit racing equipment. Placing new orders for summit racing equipment.
Call Center Representative
GC Services - Huntington, WV
January 2021 to May 2021
Worked on emails, doing general customer service, online orders and digital troubleshooting. Transferred to taking calls for customer service and online orders/digital. Went to scheduling for covid vaccines and cancelling appointments and did that for three-four weeks. Went to support team dealing with technical side of things. Customer Service Representative
Speedway LLC - South Point, OH
August 2009 to August 2015
Started directly out of high school. Dealt with customers, cash, and making sure the store was clean and stocked and that all the machines in the store worked properly. Education
High school diploma
South Point High School - South Point, OH
August 2005 to May 2009
Skills
• Customer Service
• Avaya
• Typing (3 years)
• Communication Skills
• Cash Handling (6 years)
• Computer Skills
• Phone Etiquette (9 years)
• Customer service (9 years)
• Salesforce
• Data Entry (3 years)
• Data collection
• CRM Software
• Microsoft Outlook
• English
• Microsoft Office
Assessments
Customer Focus & Orientation — Highly Proficient
June 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
June 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Typing — Expert
August 2022
Transcribing text
Full results: Expert
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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