LaTrece Conway

**** * **** ** *** ****

Houston, Texas 77092

Home 281-***-****

advllp@r.postjobfree.com

Skills Summary

Excellent Customer Service and Sales background, over 25 years Supervisor, Staff Training, weekly scheduling, QuickBooks, payroll (ETA, Timetracker and AMS experience • Knowledge of maintenance systems and processes) and resolving client/patient complaints. Advance Skills on Mac and Windows PC, QNXT Technical Writer, QNXT Analyst, QNXT Systems Administrator and Data Researcher, Softheon Web, Jira, Salesforce, Client Hub, Data Entry, Araya, Conflict Resolution, with amazing closing techniques. Mac OS, Windows, Microsoft Office, SQL, and IT troubleshooting to name a few.

Professional Experience

Resource Staffing- Houston, Texas

Member Advocate -2022 to 2023

Inbound Call Center Member Advocate for Community Health Choice. Offer Customer service assistance to CHC Members. Such as: PCP changes, Claims, Eligibility Inquiries, Receiving Payments, Technical Support for Member Portal, and explanation of Benefits to Members. Act on behalf of the Member by calling the Pharmacy, Provider or Market Place to resolve issues not fair to, nor in the best interest of our member. Comprehend, analyze, and configure the claims core system including plan and carriers, program edits, benefits, procedure codes, service groups, fee schedules, provider contracts, affiliations, and all other configurations; Comprehend, analyze, and configure the medical management core system including episode, sentinel rules, integration, data synchronization, letters, and all other configurations; Ability to interpret simple and complex provider contracts and amendments, define requirements to configure, test, and promote within environments, and audit; Provides guidance in problem identification and the implementation of solutions that address gaps and configuration needs; Independently works, or under the direction of Project Manager or Senior Analyst, with Executives, Management, Staff, or Business analysts to identify, document, and redesign complex business concepts or processing conflicts Used programs such as: Salesforce, Softheon Web, QNXT, ARAYA, Client Hub,

John 10:10 Films- Houston, Texas

Founder, Author/Director/Film Editor/Supervisor-January 2014 to Current

Staff Training, weekly scheduling, QuickBooks, payroll (ETA, Timetracker and AMS experience • Knowledge of maintenance systems and processes) and resolving client/patient complaints.

Choose Life Productions - Houston, Texas

Author/Script Writer/Supervising Producer -September 1998 to Current

Christian Author of 2 Non-fiction, 1 fiction and 2 movie scripts

Staff Training, weekly scheduling, QuickBooks, payroll (ETA, Timetracker and AMS experience • Knowledge of maintenance systems and processes) and resolving client/patient complaints.

LaTrece L. Conway (Freelance Writer) - Houston, Texas

Christian Author, and Professional Script writer-1996 to Current

Walmart Supercenter-College Station, Tx

Cashier-March 24, 2016-March 28, 2016

Frontline Cashier Supervisor-2016-2018

Spent a lot of time making a lot of people’s days with excellent customer service (which was often complimented by the customers) As a Frontline Cashier Supervisor I was the heart of the front end. Issuing out Cash registers. Receiving and auditing cash registers, making schedules for 3 weeks in advance for each cash, Overcoming and resolving customer complaints and issues in a timely manner, Trained cashiers and made sure that every cashier followed through with the computer training classes. Regularly motivated and kept the moral up and tended to my cashier’s grievances, that pertained to their work assignments. Played a major role in how Walmart customers felt inside the store while shopping with us and when they leave. Always understood that I might be the first, last, and sometimes only associate that our customers may have interacted with. That’s why I smiled, greeted, and thanked everyone with a friendly face when running the registers and supporting the customers through their self-checkout experience, whenever needed. Worked in a very fast paced environment, especially in the evenings, on weekends, and during a holiday season. Was never above signing on to a register to help the customers experience less wait times. There were many times when I had to juggle several tasks in a short amount of time while helping customers: customer resolution, scanning items, processing payments, and maintaining a clean area—you get the idea! It was hard work, but I found it rewarding, just knowing that I was a huge part of a large team with a common goal in mind: happy, satisfied customers. Counted and distributed cash drawers to cashiers as they signed on. Responsible for double checking tally at the end of each cashiers shift.

Physicians Reference Laboratory-Houston, Texas

Lab Supervisor -March 1998- February 2005

Accurately recorded and reported test results according to established procedures. Demonstrated Phlebotomy procedures and equipment to new Phlebotomist, data entry and processors. Expertly procured and processed an average of 950 specimens per week. Developed and maintained positive customer relationships through effective communication. Scheduled and coordinated laboratory work and executed daily tasks for 29 Phlebotomist. Performed various administrative duties, including data entry and document preparation. Scheduled clinical lab technicians to maintain efficient workflow. Oriented new phlebotomist and processors to the proper operation and function of the automated interpretation machine. Promptly and efficiently distributed specimens to different facilities and labs. Facilitate biweekly payroll (ETA, Timetracker and AMS experience and Knowledge of maintenance systems and processes)

Education

Computer Science Cyber Security Engineering (2021-Current)

Colorado Technical University (Online)

4.0 GPA

DFVP (Digital Filmmaking and Video Production)

The Art Institute of Houston - Houston, Texas

3.7 GPA

Volunteer Work- Cooked and served 300+ Homeless Houstonians every Sunday from 1996-2012, in downtown Houston.

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