Center Representative Virtual Assistant
Resume:
ONDRIA RODGERS
CUSTOMER SERVICE SPECIALIST
CONTACT
Ondria_Rodgers
*************@*****.***
PROFILE
For over 20 years I helped businesses provide their customers with detailed oriented and solution-based customer service. My excellent communication skills, along with seasoned people skills allows me to solve customer issues and provide tailored outcomes achieving company directives.
SKILLS
CREATE AND DESIGN WEBSITES
MANAGE SOCIAL MEDIA ACCOUNTS AND CONTENT
ORGANIZE, SYSTEMIZE GOOGLE DRIVE AND CREATE FORMS
LEADERSHIP, CONSULT AND ADVISE
EXPERIENCE
Licensed Realtor
2005-Present
- Prepare all transactional paperwork and obtain signatures
- Call cold and warm market buyer/seller leads, telemarketing, to generate revenue
- Create and promote digital content on social media platforms
- Create and design web site using web hosting platforms.
- Market property listings obtained from sellers.
- Provide traditional administrative services to facilitate and maintain office functions which can be done in person or remotely.
- Consult for buyers and sellers, coordinate, and facilitate their real estate transactions
Virtual Assistant
2018-2022
- Real Estate Investor Deal Analyzer look at prospective properties, take pictures, estimate repair costs, interview contractors, create profitability plan to determine risk of investment.
- Evaluate and coordinate contractors for real estate rehabilitation projects.
- Coordinate with municipal building departments to make sure homes were brought up to code before closing.
- Responsible for day-to-day operations of company in absence of owner.
Customer Service Team Lead
1998-2018
- Supervised teams of over 20 employees, reconciled payroll, successfully conducted employee reviews, created schedules to accommodate a 24-hour help desk, hired and fired employees, reported directly to the Program Manager and worked on 3 different help desks.
- Provided technical support and data analysis for software applications and computer hardware.
- Identified and implemented solutions of improvement for operational delivery.
EDUCATION
Michigan Institute of Real Estate
2019-2019
Obtain Real Estate License
American Insurance
2018-2018
Obtain Life Insurance License
Contact this candidate