Trent Eckstein

**** ***** ******

Indianapolis, IN, 46237

advlkt@r.postjobfree.com

317-***-****

Education

Indiana State University, Terre Haute, IN

Bachelor of Arts Political Science, Bachelor of Science Computer Science Anticipated May 2024 from ISU Honors College

GPA 3.92/4.0

Work Experience

Indiana State University Technology Support Center, Terre Haute, Indiana (March 2021-Present) Front Desk Supervisor

● Supervision of front desk employees with tech support and training to university staff and students on Windows and Mac devices

● Software installation

● Repair and troubleshoot hardware problems

● Understanding and application of queue systems and ticketing processes

● Use of ticketing software (TeamDynamix, Spiceworks) Quest Staffing, Indianapolis, IN (November 2021-Present) Event Security

● Monitor metal detectors during events such as Colts and IU basketball games

● Direct and assist people around venues

● Provide crowd control for a safe and secure atmosphere at events and parades Indianapolis Airport Authority, Indianapolis, Indiana (May 2022-August 2022) IT Summer Internship

● Clean and organize all IAA Communication rooms

● Input and track location data in a GIS system

● Port phone lines to a new technology system for entire airport terminal

● Represent IT department in technology-business meetings for new vendors

● Attend Hamilton County State of County and Young Professional Coffee Rave Amazon DIN4, Greenwood, IN (May 2021-August 2021)

Sortation Associate

● Maintain the production line for 8-hour standing shifts of assigned area

● Organize carts, jacks, and pallets for work efficiency

● Exceed daily quotas for warehouse pace guidelines

● Amazon Prime Day Award for highest productivity

Awards/Certifications

FFA Hoosier Degree (2020)

TestOut IT Fundamentals Certification (2020)

Indiana State President’s Academic Excellence Scholarship Recipient (2020-Present) Dell Tech Direct Client Course Certified (2020)

HP Commercial Desktops, Workstations and Notebooks Service Qualification (Release 5.0 / 2020) William H. Harader Memorial Political Science Scholarship Recipient (2022) Donald E. and Mary Jo Stanley Math/CS Scholarship Recipient (2022)

Contact this candidate