Assistant Store Manager
Resume:
Taryn Tyson-Dykes
Martinez, Ga 30907
*****.*********@*****.***
Technical Skills
Systems: Microsoft Windows
Software: Microsoft Office Suite– Excel, Word, Access, Outlook, PowerPoint; Adobe Acrobat; and Clarify Employment History
CCC Training Supervisor and Quality Specialist, Wide Open West (Augusta, Georgia) 2008-Present
● Conduct training needs analysis and created company-training programs (internet,cable, and phone) as needed
● Assist and mentor peers guidelines
● Conduct quality calibrations and audits weekly.
● Develop definitions, documents and progressive training as needed.
● Collaborate with supervisory and management staff to report performance deficits and develop action plans for employees that identified and targeted training needs
● Monitor calls in all departments with the goal of ensuring compliance to specified call standards as well as adherence to the WOW Value System
● Provide feedback to representatives, supervisors, and management regarding monitored calls, identifying areas of strength as well as areas of improvement
● Observed and tracked employee performance data via performance reports
● Assisted with creating, editing and implementing new progressive training/coaching material; identifying areas for improvement and policy changes .
● Attended monthly quality assurance calibration meetings to insure standardized results across all
(internet, cable, and phone) departments.
Assistant Store Manager
Assistant Store Manager, Claire’s Boutique (Duluth, Georgia) 1999-2008
● Coached, motivated, trained, and developed new employees
● Keep record of sales, and prepare inventory and stock.
● Open and close store as directed by store management
● Complete daily banking
● Process weekly time and attendance records and payroll
● Assume Store Manager responsibilities when needed Education
Associate Degree, Fashion Merchandising, Bauder College, Atlanta GA Bachelor of Science Degree, Criminal Justice Administration, Columbia Southern University, Orange Beach, AL
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