Support Specialist Store Manager
Resume:
ROBERT YEWENS
US ARMY VETERAN Political science
about
Robert Yewens is a conscientious individual with a well-rounded background, able to work collaboratively and passionately in everything he does. After spending six years in the United States Army, he learned to adapt quickly to new environments, think critically, and problem-solve. Beyond serving in the Army, Robert began his career in management with an S&P 500 company known for being an industry leader. His skills acquired from management include stewardship, customer satisfaction and retention, and the ability to carefully cultivate relationships with customers and peers. Robert’s valuable skills, combined with a progressive education, will ultimately allow him to achieve his goal of political involvement and creative writing.
EDUCATION
Bachelor of Science in Political Science and Government Minor in Creative Writing Concentration Houston Community College Projected Graduation Spring 2024
Associates of Liberal Arts Houston Community College August 2022
military experience
Sergeant United States Army
November 2010 to April 2017
volunteer experience
Volunteer Powered by People
January 2021 to Present (As-Needed Basis)
» Phone banking to reach eligible Texas voters to register, vote, and volunteer
Volunteer Vote Save America
January 2021 to Present (As-Needed Basis)
» Phone banking to share resources, spread awareness on the power of voting, and ensure individuals were registered to vote in the 2021 Georgia Senate runoff
Campaign Volunteer Todd Litton for Congress
August 2018 to November 2018
» Canvassing local neighborhoods to inform voters on the candidate and their platform
Campaign Volunteer Beto for Senate
August 2018 to November 2018
» Phone banking to reach eligible voters and inform them of the candidates platform
» Canvassing local neighborhoods to inform voters
skills
Thought Leadership
Managerial Experience
Effective Communication
Dedicated Work Ethic
professional references
Ron Bellamy II
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Tony Ceville
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Nichloas Haferman
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Michael Stevens
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personal references
Kathi Appelt
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Judi Brady
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Trentyn Carl Webb
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Margaret Yewens
**************@*****.***
******.*.******@*****.***
Houston, Texas 77006
linkedin.com/in/robert-yewens
PROFESSIONAL Experience
Director of Operations ApaFirm Fundraising October 2021 to April 2022
» Define, implement, and revise operational policies and guidelines for the organization
» Develop and execute new growth directives
» Track company’s revenue margins and conduct budget reviews to maximize profits
» Oversee client support services
» Manage procurement and resource allocation
» Collaborate with executive-level management in the development of performance goals and long-term operational plans
» Analyze current operational processes and performance, recommending solutions for improvement when necessary Deputy Finance Director ApaFirm Fundraising August 2021 to October 2021
» Attended trainings by ApaFirm leadership to learn new fundraising skills and techniques
» Assisted with implementing a fundraising plan developed by ApaFirm to fund the campaign’s budget
» Utilized ApaFirm-specialized fundraising resources, including templates, worksheets, and programming materials, such as scripts, letters, and e-mail blasts
» Provided organizational and administrative support to help develop/improve the organization’s internal structure, administrative, and planning functions
» Provided fundraising staff and volunteers with training and support
» Maintained consistent communications with ApaFirm leadership to maximize the implementation of plans and programs
» Provided daily, weekly, monthly, and quarterly reporting and analysis of all services provided as outlined Intern for 12-Week Program Harris County Democratic Party Leadership Academy February 2021 to April 2021
» Attended meetings to build knowledge on campaign fundraising, organizing volunteers, and election laws and regulations
» Participated in phone banks to identify registered party supporters
» Responsible for recruiting, training, and managing volunteers to grow volunteer force
» Assisted the digital team with preparing social media content
» Provided aid in special projects and other tasks as needed Store Manager Starbucks December 2019 to November 2020
» Led a team of store partners to create and maintain the Starbucks experience for customers and partners
» Exercised discretion in managing the overall operation of the store
» Supervised and directed the workforce, and made staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing, and scheduling)
» Ensured customer satisfaction and product quality
» Managed financial performance, safety, and security within the store, and also monitored inventory
» Attended regular management meetings and professional development
» Accomplishments included lowering the retention rate and increasing sales by a marginal amount Assistant Store Manager Starbucks July 2019 to December 2019
» Improved inventory, increased sales, and closed an opportunity gap to meet customer needs
» Contributed to both the customer and store partner experience by improving deployment practices
» Placed the right partners in the optimal positions to maximize deployment proficiency
» Accomplishments included raising the customer connection score, and receiving a promotion/pay raise to Store Manager Shift Supervisor Starbucks December 2018 to July 2019 Barista Starbucks October 2018 to December 2018 Department Head United States Army January 2014 to January 2017 Team Leader United States Army January 2013 to January 2014 Fire Support Specialist United States Army January 2011 to January 2013 Operations Manager Fulshear Flower Farms January 2007 to January 2010
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