Medical Billing and Coding
Resume:
Sherry Glenn
Sylmar, CA
818-***-**** ******.*****@*****.***
PROFILE
Authorized to work in the United States for any employer.
Strong Leadership skills with advanced Supervisory, and Customer Service skills.
SKILLS
Comprehension of CPT, ICD-10-CM, HCPCS/Modifiers and Auditing
Acquainted with FMLA policies and procedures
Knowledge of Office OSHA and safety requirements
Understanding of Medical Insurance, Billing, Collections and Reimbursement
Acquainted with Medicare rules and regulations
Certificate of HIPAA rules
Comprehensive knowledge of ICD-9 and ICD-10 Diagnostic and Procedural Coding, Current Procedural Terminology Coding, HCPCS Level II Coding and Coding Compliance
Familiar with CMS-1500, EOB, SOAP Notes and office procedures
Knowledge of insurance guidelines, including HMO/PPO, Medicare, and state Medicaid
Member of facility accident review board
WORK EXPERIENCE
US Postal Service, Los Angeles, CA July 2014 - November 2017
Equal Employment Opportunity Specialist
Investigate and resolve allegations of employee discrimination.
Scheduled and conducted mediations with management/employees to resolve and settle issues and concerns.
Maintained detailed records of interviews and data to meet compliance standards and support future review.
US Postal Service, Los Angeles, CA October 2012 - July 2014
Manager, Distribution Operations
Managed 16-20 Supervisors to ensure mail/packages were received, processed, and dispatched to their perspective Post Offices in a timely manner on a daily basis. Responsible for the scheduling workforce, time and attendance, budget, and facility OSHA/safety compliance.
US Postal Service, Santa Clarita, California July 2007 - February 2010
Labor Relations Specialist
Investigated and composed letters of discipline in accordance with Postal policies and procedures.
Represented management in arbitrations, and mediations involving Postal contracts, rules, and regulations.
Provided management training on attendance policies, discipline procedures, and employee contract interpretation.
US Postal Service, Los Angeles, California July 1996 - July 2008
Customer Service Representative
Provided great customer service within the US Postal call center. Answered questions pertaining to delivery, mailing prices and tracking of mail/packages.
EDUCATION
United Education Institute - Encino, Encino, California October 2022
Medical Billing and Insurance Coding
Los Angeles Mission College, Sylmar, CA June 2006
Associates Degree, Interdisciplinary Studies
CERTIFICATIONS
Certificate of Completion, Saunders: HIPAA Online, 5th Edition June 2022
Completion
President's List Certificate, UEI - Encino, CA May 2022 - May 2022
Perfect Attendance
Honor Roll Certificate, UEI - Encino, CA March 2022 - April 2022
Grades of 90+
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