Construction Carpenter Customer Service

**/**** - **/**** ********* Specialist

Optimum CX, Reno, NV

Utilized a consultative approach in an effort to present the value of products and services with the purpose of retaining core products and customers, and selling products and services to existing customers. Received a high volume of incoming phone calls and responded to inquiries in a manner that meets high quality, productivity, and other performance standards.

Retained and upgraded cable services in accordance with company requirements and customer needs.

Saved customers from disconnecting or downgrading service; presented benefits of products and services on all calls including billing, technical, collections, and other types of inquiries.

Responded to customer complaints in a professional manner; attempted to resolve complaints successfully in accordance with established guidelines. Escalated unresolved complaints in a timely and effective manner, in accordance with escalation guidelines.

Attempted to troubleshoot customers' service problems; scheduled field service calls when necessary; Scheduled customer appointments in accordance with established procedures.

11/2016 - 11/2019 Telemarketing Fundraiser

CSI, Reno, NV

Job title included working on an automatic dialer outbound calls to customers asking for donations for different charities. Telemarketing. Read from a script. 09/2014 - 11/2016 Construction Carpenter

Michelle Swaney

Phone: 775-***-****

Objective

Seeking Full Time Customer Service position.

Ability Summary

Customer Service

Communication

Problem Solving

Answering Phones

Greet Clients

Scheduling Appointments

Attention to Detail

Time Management

Interpersonal Skills

MS Office

Outlook

Google Office Suite

Product Knowledge

Customer Service

Retention

MIS Specialist

Employment History

ReadyShow Designs, Minden, NV

Construction/Demolition/remodeling- job duties included a wide range from carpentry with logs, Painted walls interior and exterior, Shelaqed and Laquered wood and sanded wood. Climbed10ft Schaffoling. Dry wall and some electrical. Demolition of concrete pavement.

07/2011 - 09/2014 Sales Consultant

West Corporation, Reno, NV

Sales of cellphones and equipment for AT&T (Cient of West Corporation). Presented a powerpoint presentation for the sale of Uverse which launched and was the new cable/phone/internet bundle. Sales and bonuses. Entered demographic information of customers and ran credit checks for approval of phone and cable services. 12/2008 - 05/2010 MIS Specialist (Management Information Systems Spe Eldorado Resorts Inc, Reno, NV

Managed Computer operations for the Eldorado and Silver Legacy. Maintained computers all over both casinos and printers. Worked Graveyard and was on call to any person on the floor experiencing computer/printer issues. Ran cable wire through the casino to connect new computers and printers to the hub. Daily backups of all computers. Solely worked the Night Shift too diligently maintain the computer operations for both casinos, for all the backups on the system. References Available on Request

Detailed References

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