Center Associate Call
Resume:
ANDRE AMAYA
advlh0@r.postjobfree.com
**** ********** **, ********** *****
GENERAL LABORER/ADVOCATE/CUSTOMER SERVICE
OBJECTIVE: To Join an Accomplished company with a solid history of achievement. To allow me to demonstrate my motivated leadership, strong organization and prioritization abilities.
SKILLS AND ABILITIES
● Proven Leader
● Critical Thinking
● Complex Problem Solving
● Judgment and Decision Making
● Equipment Maintenance/Repair
● Superior Work Safety
● Time Management
● Basic Competency Using Microsoft
Office (Word, Excel and Outlook)
● Advanced Communication Skills,
With The Ability To Listen Well,
Express Ideas and Concerns Clearly
and Resolve Conflicts Professionally
and Effectively
● Great Attendance/Punctual
● Bilingual Able to Read & Write in
Spanish
EMPLOYMENT EXPERIENCE
Client Fellow-Advocate,
Alameda County - Oakland, CA 04/2018 – Present
Completed Leadership development training in facilitation techniques; Such as, engaging my audience, active listening, asking empowering questions, conflict mediation/resolution and building consensus.
Participate in skill development workshops (i.e. health literacy, carrier mapping and FSBO communication process) strengthening my ability to serve as an advocate on behalf of my community.
Supporting the creation of tools and modify techniques to assist clients with a system to allow them to communicate effectively
Advise and provide feedback from clients to Alameda County Care Connect on an array of projects (i.e. universal consent for, flex funding for housing and personal care) support
Providing free haircuts to residents and hygiene importance General Laborer-Apprentice
OC Jones Construction Company- Oakland, CA 04/2018 to 12/2021
Organized and stored materials, machines, tools, and equipment to streamline inventory and supply management and optimize access needed tools and equipment
Safety control movement of motoring public through construction site. Communicate with construction crew of and traffic issues that may affect safety. Appropriately positioning warning and detour signs
Operate a variety of tools including pressure washers, jackhammers, drills, saws, and blow torches
Collaborated with the foreman to ensure smooth workflow and efficient organization operations
Assist all other crew member with work related tasks Call Center Associate-Customer Service
Telecom-Oakland, CA 02/2018 to 06/2018
Mastered conversational Spanish, ensuring 99% of the clients could communicate with a bilingual agent
Identified customers needs, clarified information, researched every issue and provide solution or alternatives
Educated customers on products, services to ensure overall better communication
Built sustainable relationships and engaged customers by taking the extra mile
kept records of all conversations in our call center database in a comprehensible way
An acute attention to detail/accuracy and effective not taking/documenting skills Owner/Barber
Andre the Barber- Sacramento, CA 12/1999 to present
Cutting, shaping, trimming or blending the hair with proper tools or instruments
Shaving, trimming and shaping clients beards and mustaches
Ensuring that combs, scissors, razors, and other instruments are cleaned and sanitized after each use
Supervising apprentices and trainees
Monitor the shop's professional affairs to ensure that all services efficiently and effectively provide projected outcomes and goals while staying within budgetary limits
Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
Plan shop layouts and design displays
Oversee activities directly related to making products or providing services Education- El Reno High School - High School Diploma 06/2018 Molar Barber College- Diploma 12/1999
International Chemical Workers Union Council
40 Hour General Site Worker Course 06/2018
International Chemical Workers Union Council
10 Hour OSHA Construction Course 06/2018
Labor Occupational Health Program
24 Hour Hazardous Waste Training Certificate
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