Call Center It Technician

Samir Saleh

[**** Americana drive apt***] [Cuyahoga Falls, 44224] [330-***-****] [advlfd@r.postjobfree.com]

Objective

Scissor lift and forklift trained. Mainly POS installs, cable running terminations, Networking, desktop/laptop, working with NOC on networking installs and devices within MDF to IDF racks with Audio/Visual, Kiosks, Digital Signage, Retail Fixtures, Carpentry, Low voltage cabling, Merchandising, scanners,printers.

Education

Kent State University, Kent,Ohio 2009-2013

Business Major

Stark State College 2007-2009

Automotive technology

Woodridge High School 2002-2006

Experience

2022-Present

Aptiv

HCL barrister

Field Service Operative

Active directory, ServiceNow, on/off boarding, End User support, phones, software center installations, Network cabinet (MDF/IDF) troubleshooting, site Smarthands, hardware support.

2021-2022

Swagelok

ServiceNow, Deskside Technician, Inventory, ServiceNow, Troubleshooting, Networking, MDF/IDF patching, Onboarding/offboarding, IP phones, Teams Mobile phones. Cabling. etc

2021-2022

MCPC

Long term IT service contract for all University Hospitals in the Northeast Ohio location.

Including: Pre-inventory, Installations, Windows conversion upgrades for Doctors offices, Exam rooms, and conference rooms.

2017 – Present

Workmarket and Fieldnation IT technician Northeast Ohio

Workmarket- over 450 completed contracts with 99% customer satisfaction rating

Fieldnation- over 100 contracts completed with 98.5% customer satisfaction

Soley bidding and working individual contracts from 50plus different Technology companies.

2013 – 2016

Sales and customer retention Health Choice One Uniontown Ohio

Attained new and retained old customers and found the most optimal policies for each client.

2010-2012

Infocision call center

Worked on several call programs and had an excellent success on several call campaigns.

etc… other jobs not related to this position

Languages

English and Arabic

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