Bilingual, Microsoft, Reaware, DataTree, Title Clearance

Alexis Izquierdo

Experienced and driven leader with a diverse and versatile background in customer service and real estate for the last 10 years. I have focused on bilingual clientele relations in the mortgage industry but can be diverse and excel in any position granted.

8971 Vantage Point Dr. Unit 3111 Dallas, TX. 75243 214-***-**** ****************@*****.*** https://www.linkedin.com/in/alexis-izquierdo-984403b9 WORK EXPERIENCE

National Bankruptcy Services — Bilingual CSR

WFG National Title — Title Lien Clearance Specialist WorldVentures Holdings, LLC — Bilingual CSR

Mr. Cooper — CSR/Escrow Agent

12/2022 to Present, Addison, TX.

Monitor mortgage loan accounts for different nancial and mortgage servicing companies Speak to borrowers in regard to loan; i.e. take payments, go over escrow account, inform of new court proceedings as it pertains to bankruptcy

Communicate with bankruptcy attorneys regarding case information and documents as needed Open actions and tasks for lender on mortgage loan accounts as needed and requested by borrowers 02/2020 to 10/2022, Plano, TX

Led an offshore team on lien clearance as it pertained to real estate property title Examined ALTA for any discrepancies and conducted amendments as required Coordinated with lenders to procure subordination agreements as well as payoffs and lien releases Worked alongside homeowners to clear and, if needed, make vesting changes Granted lenders the clear to close on transactions to proceed with loan funding Interacted and translated for Spanish speaking customers on behalf of lenders Conducted and oversaw weekly conference calls with offshore team Reached out to county courts as it pertained to lings and any sort of discrepancies needing correction 09/2019 to 02/2020, Plano, TX

Responsible for answering client questions via phone, chat, or email regarding trip booking Assisted clients booking ights, hotel stays, car rentals, and certain excursions Served as Spanish translator for clients looking to book any service 11/2018 to 09/2019, Lewisville, TX

Responsible for servicing active mortgage loan accounts; such as taking monthly payments Interacted with customers who had questions on their mortgage loan accounts such as PMI removal Conducted escrow analysis to make sure monthly payment would account for that given years’ property tax and insurance amounts

Panda Express — Counter Help

Taco Bell — Assistant General Manager

EDUCATION

Richardson High School — High Scool Diploma

Assisted clients in speaking with the MLO on re nance inquiries Catered to all Spanish speaking customers with loan account inquiries 08/2016 to 11/2018, Carrollton,TX.

Greet and Service customers upon arrival

Organize and stock new items

Open the store and deliver bank deposits

Close the store, prepare deposit for next morning, and make change orders Verify all registers were properly closed and accounted for 06/2012 to 08/2016, Dallas, TX.

Assisted in daily restaurant operation

Interview and hire new employees

Prepare weekly schedule and forecast weekly sales

Take monthly inventory

Handle escalated customer issues

08/2009 to 06/2012

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