Joyce L. Woznica

I am a Data Scientist and Instructional Designer with unique insight into the Sales and Marketing process. I have multiple years in the workforce reviewing business problems and providing solutions. With my technical sales and marketing experience, I offer a unique capability of aligning business insights and outcomes with data science. I continue to research and take advantage of opportunities to broaden my skill set. I recently graduated with a second master’s degree in Applied Data Science from Syracuse University with a GPA of 3.92. I am experienced in both Python and R. I am looking for opportunities to apply this degree in my career. I am a Six Sigma Greenbelt who also holds both AWS Cloud Practitioner (2018) and Demo2Win (2016) certifications. Additionally, I hold multiple certifications in Global Account Selling, Target Account Selling, and more. I am currently a Technical Education Consultant/Instructional Designer developing courses for software products, managing the course pipeline, course creation and publishing process for eLearning courses for the Alfresco product suite. Technologies include docker, maven, git and markdown as well as experience in both Thought Industries and Skilljar LMS platforms.

As a technical marketing engineer, I worked with a cross functional team developing technical materials for our customers, prospects and partners. I am also a seasoned Technical Sales Professional working in Cloud Content, Process, and Governance Services. As a Case Manager, Business Process Management and Content Management Subject Management Expert, I have worked on many Enterprise Process Management, Content Management, Imaging, and Enterprise Records solutions for large insurance, financial, telecommunications, and government accounts. I currently work with Alfresco Process, Governance, and Content Services. I have completed a variety of courses in sales, demonstration, and presentation skills and have expertise in technical writing and proposal generation. I have extensive experience working with lines of business as a technical liaison specifically around finding solutions to real business problems. I have worked with the IBM FileNet product suites including IBM FileNet Case Manager, Content Manager, Case Foundation, Content Manager OnDemand, and Watson Content Analytics. I have deep expertise designing solutions for business problems and delivering custom demonstration and presentations of those recommendations. Content Analytics Data Analytics Solution Selling Business Process Management Enterprise Content Management Information Governance Business Analyst and Technical Liaison East Berlin, CT 06023

860-***-****

advlf0@r.postjobfree.com

www.linkedin.com/in/joyce-woznica

Hyland (formerly Alfresco), Westlake, OH

2020 – present

Develop, research and write custom education courses from overviews to detailed tutorials using maven and LMS software platforms. Publishing in Skilljar and Thought Industries for online/eLearning consumption. Working with self-contained class environments using docker.

Technical Marketing Engineer 2018 – 2020

Experienced Data Scientist and Software Technical Professional aligning business insight with data science data visualization award winning customer consultant exceeding quota targets Develop, research and write technical white papers. Subjects include: containerization, migration, cloud deployment, Amazon Web Services integration, Solr and Elasticsearch deployment and performance benchmarks. Develop Sales Cam-paigns, website copy, company and product messaging. Work closely with product management and engineering to develop technical marketing materials for internal sales and external facing website. Work with the open-source community to aid in problem solving.

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PROFESSIONAL EXPERIENCE

Solutions Engineer 2016 – 2018

Work with account sales representatives to define optimal solutions to customers’ business problems. Concentration in markets including financial services and insurance. Provide pre- and post-sales technical support to clients including product updates, reviews and presentations. Design, architect, customize and develop demonstrations and presentations, system analysis and design, software and hardware architecture, proposal responses, and documentation. International Business Machines Corporation, Armonk, NY Client Solutions Professional 2012 – 2016

Work directly with account executives and corporate resources to determine optimal solutions to customers’ business problems. Focus on strategic account selling with client teams. Concentration in markets including financial services, aerospace, manufacturing, insurance and government. Provide pre- and post-sales technical support to clients and account executives. Design, architect, customize and develop demonstrations and presentations, system analysis and design, soft- ware and hardware architecture, proposal responses, documentation, and account management. Subject matter expert in Business Process Management solutions. Strategic account responsibility for multiple IBM products and suites across named accounts.

SYSCOM, Inc., Baltimore, MD

Senior Solutions Engineer 2009 – 2012

Develop and deliver demonstrations and Proof of Technologies and Concepts using IBM and FileNet technologies along with SYSCOM’s products in Business Process Management, Enterprise Content Management and Content Analytics. Answer requests for proposals related to enterprise content management solutions. Strategize with other team members of the best solutions to propose. Manage the proposal process and provide completed proposals to prospects. Project Man- agement on migration and enterprise content management/business process management projects. Work with IBM and SYSCOM to develop marketing strategies and improve and strengthen partner relationship with IBM.

• Develop delivered custom training material while serving as project manager

• Develop material for SYSCOM products

• Strategic account planning with account executive on assigned accounts iTek Solutions, Inc., Carson City, NV

Consulting Specialist 2008 – 2009

Answer requests for proposals related to enterprise content management solutions primarily in the government sector. Strategize with other team members of the best solutions to propose. Manage the proposal process and provide completed proposals to prospects. Deliver demonstrations and prototype solutions to prospects demonstrating proposed solutions using IBM FileNet P8 software suite. Improve and strengthen partner relationship with IBM and work with IBM contacts to work leads and build sales pipeline.

• Develop and deliver presentation and demonstration materials for Docket Manager Application R2K, Inc. New York, NY

Technical Account Manager 2008 – 2008

Work to develop new opportunities within existing prospects and customers. Manage projects for the design and delivery of software for customized business process management and enterprise content management applications. Work with other employees to determine optimal solutions to customers’ business problems with the partnered technology suites. Post-sale delivery and QA testing on Kofax, Captiva and FileNet technologies. International Business Machines Corporation, Armonk, NY Consulting IT Specialist 1996 – 2007

Mentor other IT Specialists. Work with client/account executives and corporate resources to determine optimal solutions to customers’ business problems with the IBM technology suites. Concentrate on solving problems in the government, in- surance and financial verticals. Provide pre- and post-sales support, technical consulting support to customers and account executives. Design, architect, develop and demonstrations and presentations, system analysis and design, software and page 2 of 3

hardware architecture, proposal responses, documentation, and account management. Define requirements and success criteria and management for Proof of Concepts and document. Positions also held:

Consulting Specialist (formerly FileNet Corporation) Senior Systems Consultant (formerly FileNet Corporation) System Engineer (Broadvision, formerly Interleaf)

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EDUCA TION

Master of Science – Applied Data Analytics, Syracuse University (Graduation: 2021, GPA: 3.9) Master of Science— Mathematics/Statistics, Texas Tech University Bachelor of Arts — Mathematics/Quantitative Analysis, Texas Tech University Attended Baylor University studying Applied Mathematical Sciences Six Sigma Greenbelt FileNet Certified Professional C-Level Strategic Account Selling Demo2Win Presentation/Demonstration Certified Box Demonstration Certified Amazon Cloud Practitioner Certified

• Hyland Education Services Employee of the Quarter Q4 2020

• IBM Corporation – Quota Overachiever with 375% of quota for 2015 and 400% in 2016

• Multiple IBM Manager’s Choice Awards including Sharing Expertise, Putting Client First, and Think, Prepare and Rehearse

• Demo2Win Award Winner: 2015

• 2006: FileNet Star Constellation Award and FileNet Demo Gallery Submission Award Winner

• System Consultant of the Year 1999 and 2003 – FileNet Northeast

• District System Consultant of the Quarter – FileNet Northeast District – Q2 1999, Q2 2001, Q4 2001, Q2 2002, Q4 2003, Q3 2004, Q1 2005, Q2 2007

• Contributed to over 133% of Quota — FileNet Northeast District (1997, 2006)

• Secured 4.9 Million Dollars of District Revenue 1999 — FileNet Northeast District SIGNIFICANT ACHIEVEMENTS

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